Broadband Only Services
Services come with Standard Care. Please see our Care Levels page for more details.
| Package Name | Service Description | Monthly Ex. Vat |
Monthly Inc. Vat |
|
|---|---|---|---|---|
|
SuperFast Basic 1 Month Contract |
Openreach SoGEA 40/10 | £25.00 | £30.00 | |
|
SuperFast Standard 1 Month Contract |
Openreach SoGEA 80/20 | £30.00 | £36.00 | |
|
SuperFast Lite 1 Month Contract |
Openreach FTTP 55/10 CityFibre FTTH 55/55 Fibre Heroes FTTP 55/55 |
£27.50 | £33.00 | |
|
SuperFast Full Fibre 1 Month Contract |
Openreach FTTP 80/20 CityFibre FTTH 80/80 Fibre Heroes FTTP 80/80 |
£30.00 | £36.00 | |
|
UltraFast Basic 1 Month Contract |
Openreach FTTP 160/30 CityFibre FTTH 160/160 Fibre Heroes FTTP 160/160 |
£35.00 | £42.00 | |
|
UltraFast Full Fibre 1 Month Contract |
Openreach FTTP 550/75 CityFibre FTTH 550/550 Fibre Heroes FTTP 550/550 |
£45.00 | £54.00 | |
|
Gigabit Full Fibre 1 Month Contract |
Openreach FTTP 1000/115 CityFibre FTTH 1000/1000 Fibre Heroes FTTP 1000/1000 |
£55.00 | £66.00 | |
|
SuperFast Broadband Lite 18 Month Contract |
CityFibre FTTH 55/55 |
£22.50 | £27.00 | |
|
UltraFast Broadband 18 Month Contract |
CityFibre FTTH 550/550 Fibre Heroes FTTP 550/550 |
£30.00 | £36.00 | |
|
Gigabit Broadband 18 Month Contract |
Openreach FTTP 1000/115 CityFibre FTTH 1000/1000 Fibre Heroes FTTP 1000/1000 |
£42.50 | £51.00 | |
Business Broadband Only Services
Business services include Critical Care for faster fault resolution. Please see our Care Levels page for more details.
| Package Name | Service Description | Monthly Ex. Vat |
Monthly Inc. Vat |
|
|---|---|---|---|---|
|
SuperFast Business 1 Month Contract |
Openreach FTTP 80/20 Openreach SoGEA 80/20 |
£50.00 | £60.00 | |
|
UltraFast Business 1 Month Contract |
Openreach FTTP 550/75 |
£65.00 | £78.00 | |
|
Gigabit Business 1 Month Contract |
Openreach FTTP 1000/115 Fibre Heroes FTTP 1000/1000 |
£90.00 | £108.00 | |
|
SuperFast Business Pro 12 Month Contract |
Openreach FTTP 80/20 + EE 4G Failover Openreach SoGEA 80/20 + EE 4G Failover |
£60.00 | £72.00 | |
|
UltraFast Business Pro 12 Month Contract |
Openreach FTTP 550/75 + EE 4G Failover |
£75.00 | £90.00 | |
All broadband only packages include unlimited downloads & uploads, static IPv4 address & static IPv6 block (native/48) & excellent support from our UK based team.
SoGEA services are reliant on phone line so sync speed will depend on quality of phone line and distance to cabinet.
'Business Pro' services come with mobile failover via the EE 4G network (60GB of 4G data included) and are subject to a connection cost of £200.00 ex vat (200.00 inc vat) which includes an Asus 4G-AX56 router (and modem for SoGEA connections). Service only available in strong 4G signal areas and subject to router stock availability.
Broadband & Phone Services
Broadband & Phone services come with Standard Care. Please see our Care Levels page for more details.
| Package Name | Line Type | Contract Length | Line Only | Anytime UK | Non IDNet Phone Provider | |
|---|---|---|---|---|---|---|
|
ADSL2+ Unlimited Copper Broadband |
Openreach ADSL2 + WLR | 1 Month | £30.50 Ex. Vat £36.60 Inc. Vat |
£35.50 Ex. Vat £42.60 Inc. Vat |
£21.50 Ex. Vat £25.80 Inc. Vat |
|
|
SuperFast Basic Part Fibre Broadband |
Openreach FTTC 40/10 + WLR | 1 Month | £36.50 Ex. Vat £43.80 Inc. Vat |
£41.50 Ex. Vat £49.80 Inc. Vat |
£27.50 Ex. Vat £33.00 Inc. Vat |
|
|
SuperFast Standard Part Fibre Broadband |
Openreach FTTC 80/20 + WLR | 1 Month | £42.50 Ex. Vat £51.00 Inc. Vat |
£47.50 Ex. Vat £57.00 Inc. Vat |
£33.50 Ex. Vat £40.20 Inc. Vat |
|
|
UltraFast Standard Part Fibre Broadband |
Openreach GFast 330/50 + WLR | 12 Month | £54.00 Ex. Vat £64.80 Inc. Vat |
£59.00 Ex. Vat £70.80 Inc. Vat |
£45.00 Ex. Vat £54.00 Inc. Vat |
|
|
SuperFast Fibre + Phone Full Fibre Broadband |
Openreach FTTP 80/20 + WHC CityFibre FTTH 80/80 + WHC Fibre Heroes FTTP 80/80 + WHC |
18 Month | £41.50 Ex. Vat £49.80 Inc. Vat |
|||
|
UltraFast Basic + Phone Full Fibre Broadband |
Openreach FTTP 160/30 + WHC |
18 Month | £47.50 Ex. Vat £57.00 Inc. Vat |
|||
|
UltraFast Fibre + Phone Full Fibre Broadband |
CityFibre FTTH 550/550 + WHC Fibre Heroes FTTP 550/550 + WHC |
18 Month | £42.50 Ex. Vat £51.00 Inc. Vat |
|||
|
Gigabit Fibre + Phone Full Fibre Broadband |
Openreach FTTP 1000/115 + WHC CityFibre FTTH 1000/1000 + WHC Fibre Heroes FTTP 1000/1000 + WHC |
18 Month | £55.00 Ex. Vat £66.00 Inc. Vat |
|||
All packages include unlimited downloads & uploads, static IPv4 address & static IPv6 block (native/48) & excellent support from our UK based team.
SoGEA, FTTC & GFast services are reliant on phone line so sync speed will depend on quality of phone line and distance to cabinet.
WLR phone services (for FTTC & GFast) are delivered via traditional phone line. WHC phone services (for FTTP
& FTTH) are delivered via VoIP and will not operate in a power cut or network outage, you must have a backup options (such as mobile phone) to call emergency services
'Anytime UK' includes calls to UK (01,02,03,07) numbers.
Mobile Broadband Services
| Package Name | Service Description | Monthly Ex. Vat |
Monthly Inc. Vat |
|---|---|---|---|
|
Mobile Unlimited H3G |
Mobile
4G & 5G Data Only - 12 Month Contract Unlimited Data |
£25.00 | £30.00 |
Mobile broadband services vary according to location. Our availability checker will give an indication of signal strength at the selected address.
H3G is the network used by 'Three'
Broadband Extras
| Service Description | Monthly Ex. Vat |
Monthly Inc. Vat |
|---|---|---|
|
/29 IPv4 Address Block (8 addresses 6 usable) |
£20.00 | £24.00 |
|
Upgrade WLR Phone Line To Enhanced Care (CL3) |
£8.50 | £10.20 |
|
Upgrade WLR Phone Line To Critical Care (CL4) |
£15.50 | £18.60 |
These services are in addition to your package cost.
Broadband Connection Charges
These are our standard connection charges for packages that do not include hardware.
Packages that include hardware will be charged at the rate specified at the time of ordering.
| Charge description | One Off Ex. Vat |
One Off inc. Vat |
||
|---|---|---|---|---|
|
Standard Transfer / Working Line Takeover / Succession Provide (SoGEA/FTTP/FTTH) |
Free | Free | ||
|
Standard Transfer (ADSL/FTTC/GFast) |
£50.00 | £60.00 | ||
|
LLU Transfer (Talk Talk / Sky) |
£50.00 | £60.00 | ||
|
Cable Transfer (Virgin Media) |
£100.00 | £120.00 | ||
|
New Provide (Broadband Only SoGEA/FTTH/FTTP) - 1 month contract |
£50.00 | £60.00 | ||
|
New Provide (Broadband Only FTTH/FTTP) - 18 month contract |
£25.00 | £30.00 | ||
|
New Provide (Broadband & VoIP) - 18 month contract |
£25.00 | £30.00 | ||
|
Simultaneous Provide (ADSL/FTTC/GFast & WLR Phone) |
£100.00 | £120.00 | ||
|
New Provide (FibreHeroes Business FTTP) |
£100.00 | £120.00 | ||
|
ADSL/FTTC to SoGEA Conversion |
Free | Free | ||
|
ADSL to FTTC Upgrade |
£50.00 | £60.00 | ||
|
ADSL/FTTC to GFast Upgrade |
£50.00 | £60.00 | ||
|
Package Upgrade |
Free | Free | ||
|
Package Downgrade |
£25.00 | £30.00 | ||
|
Mobile Broadband Sim Only |
£10.00 | £12.00 | ||
Early Termination Charges
If you terminate a fixed line broadband service before the contract end date the following charges per month of contract remaining will apply.
| Charge description | Per Month Remaining Ex. Vat |
Per Month Remaining inc. Vat |
|---|---|---|
|
Broadband Early Termination Charge |
£10.00 | £12.00 |
|
Broadband + WHC Phone Early Termination Charge |
£20.00 | £24.00 |
If you terminate a mobile broadband service before the contract end date the following one off charge will apply.
| Charge description | One Off Ex. Vat |
One Off inc. Vat |
|---|---|---|
|
Mobile Broadband Early Termination Charge |
£30.00 | £36.00 |
If you terminate an ethernet service before the contract end date then charges will apply.
| Charge description | |
|---|---|
|
Ethernet Early Termination Charge |
Price will vary according to network providing the line and contracted terms. Quotations generated on request. |
Broadband Hardware ⓘ
Discounts apply when purchased at same time as any 18 month contract broadband package or any Ultrafast/Gigabit broadband package.
| model | type | status | price Ex. Vat |
price Inc. Vat |
|---|---|---|---|---|
| Broadband Router | In Stock | £65.83 | £79.00 | |
| Broadband Router | In Stock | £130.83 | £157.00 | |
| Broadband Router | Out Of Stock | £145.00 | £174.00 | |
| Broadband Router | In Stock | £144.16 | £172.99 | |
| Broadband Router | In Stock | £141.99 | £170.39 | |
| Broadband Modem & Router | Out Of Stock | £166.66 | £199.99 | |
| Broadband Router | Out Of Stock | £115.83 | £139.00 | |
| Broadband Router | Out Of Stock | £115.83 | £139.00 | |
| Broadband Router | In Stock | £191.66 | £229.99 | |
| Broadband Router | Out Of Stock | £191.66 | £229.99 | |
| Broadband Router | In Stock | £96.00 | £115.20 | |
| Broadband Modem & Router | In Stock | £104.17 | £125.00 | |
| Broadband Modem & Router | In Stock | £30.00 | £36.00 | |
| Broadband Modem | In Stock | £66.00 | £79.20 | |
| Mesh System WiFi Booster |
Out Of Stock | £333.33 | £400.00 | |
| Mesh System WiFi Booster |
In Stock | £208.33 | £250.00 | |
| Mesh System WiFi Booster |
In Stock | £274.99 | £329.99 | |
| Mobile Router | In Stock | £50.00 | £60.00 | |
| Mobile Router | In Stock | £65.00 | £78.00 | |
| Mobile Router | In Stock | £65.00 | £78.00 | |
| Mobile & Broadband Router | In Stock | £166.66 | £199.99 | |
| Mobile Router | Ordered On Demand | £60.00 | £72.00 | |
| Mobile & Broadband Router | Ordered On Demand | £150.00 | £180.00 | |
| Mobile Router | Ordered On Demand | £350.00 | £420.00 | |
| Mobile Router + VDSL Modem | Ordered On Demand | £250.00 | £300.00 | |
| Mobile & Broadband Router | Ordered On Demand | £400.00 | £480.00 | |
