Why IDNet?


Simple ordering process. Keep your existing landline number or request a new one.


Good-value call charges thanks to per-second billing, low international rates and one of the lowest call setup charges around.


The phone service is contracted separately to your broadband so with just a 1 month contract you can switch to a virtual phone service, migrate or cancel at any time.


UK-based expert 24/7 support.


The UK’s First B Corp ISP.


MI5-audited network.

Call Prices

Unlimited UK Landline and Mobile calls are included with 'Anytime UK' call packages

Following prices apply for non inclusive calls.

UK Landline - 5p Per Minute

Numbers starting 01,02 & 03

UK Mobile - 5p Per Minute

Numbers starting 07

International from 5p Per Minute

Calls to landline phones in the most popular countries will be charged at 5p Per Minute

Download our VoIP calls price list for full details.


All non inclusive calls subject to a 8p call setup charge. Anytime UK Calls package has a call limit duration of 1 hour per call after which you would be charged for the time period after the initial hour at 5p per minute.

Premium Rate Call Prices (084/087/09/118)

Information Services, Premium Numbers & Directory Enquiries

Access Charge

IDNet will charge 8p per minute on all Centrex services

Service Charge

The service charge - this is the rest of the call charge. The organisation you’re calling decides the service charge, and must communicate it. For example, if the service charge was 20p per minute, the organisation you’re calling might say "Calls cost 20p per minute, plus your phone company’s access charge".

The service charge for calls to 084 numbers is between 0p and 7p per minute.
The service charge for calls to 087 numbers is between 0p and 13p per minute.
The service charge for calls to 09 numbers can range from 1p to £3.60 per minute. You may be charged a one-off call cost ranging from 5p to £6.
The service charge for 118 numbers can vary widely and usually have a setup charge and then a per minute charge. 118 service charges are subject to a cap, which means 118 companies must not charge more than £3.65 per 90 seconds of a call. We strongly recommend using online directory enquiries services which are free.

Total Cost

By adding together the access charge and the service charge, you’ll know exactly what the call will cost you.

Customer Support Lines

Companies that you already have a contractual arrangement with are legally obliged to provide you with a standard rate (01,02,03) or freephone (0800,0808) number to call.


The NHS has banned the use of premium numbers for services and you should be provided with a standard rate (01,02,03) or freephone (0800,0808) number to call. The 111 (non medical emergency) and 119 numbers are free to call.


The 101 police non emergency number is now free to call.

It's all in the details

Number Porting
Transfer of phone numbers are done via a number port process which typically takes 10 working days, once number has been ported your existing service should cease. (you are advised to contact your existing supplier to ensure they stop billing you)
A good working internet connection is required for this service.
This service will not operate without power and you must ensure you have an alternative means of making emergency calls.
Call diversions will incur per second call charges at your call package rate

Broadband Phone Service
Only IDNet supplied telephony devices as shown on our 'UBoss basic phone service' webpage are currently supported.
You must ensure you have an alternative means of making emergency calls as this service will not operate in a power cut.
You may require a BT->RJ11 convertor if your analogue phone does not have a RJ11 socket.
Anytime UK Call Package
Fair usage policy: no bulk calling (telesales), no automated dialers (i.e. anything that automatically makes a phone call or dialup data connection). Inclusive mobile calls and calls to numbers starting 03 are subject to a fair use policy of 1200 minutes (20 hours) per month - we reserve right to not provide service if limit is breached on a regular basis.
Calls over 1 hour will have the duration over 1 hour charged at our standard call rate (5.00p per minute UK landline & mobile) .
Other Calls
A call setup fee of 8.00p applies to all non inclusive calls (except numbers starting 084,087,09 & 118 where a Special Services Access Charge of 8.00p per minute will apply instead.)
All calls are calculated on a per second basis (except numbers starting 084,087,09 & 118 which will be charged per minute) and rounded up to nearest penny.

Contract & Cancellation
A standard contract term of 1 month applies to this broadband phone services. For flexibility the phone contract is separate from your broadband contract.
All new orders and changes to existing services must be placed via our website, customer portal or in writing (e-mail or post)
Cancellations must be placed in writing (e-mail, post or customer portal message) and are subject to a 30 day notice period.