Customers & Clients

IDNet’s customer base is as broad as it is long. We’ve detailed below the four main categories, and while there is diversity among the groups, they all share one thing in common – the need for a high-performance network that won’t let them down.

IDNet customers don’t settle for second best. They demand impeccable customer service coupled with detailed product expertise.

Pro-home users

If your home internet connection is a serious business, you’ll fit right in with our home user customer base. They are gamers, streamers and increasingly home workers, for whom connectivity really matters. With the rise of remote working and remote learning, families are depending on their broadband connections more than ever.

Meet some of our customers and read their profiles.

Read all about us:


Large Enterprises

We support enterprise clients with bespoke data and telecoms solutions. They typically want to improve productivity, cloud systems and remote working capacity. We offer them enterprise level SLAs across a range of integrated service options including:  EtherPro fibre leased lines, VoIP telephony, Ethernet Private Networks and resilient back up lines.


SME Businesses

IDNet’s smaller business customers appreciate our flexible, no nonsense approach to cloud-friendly connectivity solutions. We can deliver a one stop shop package including reliable business broadband, business phone lines, VoIP and hosting services.  As their businesses grow, we can scale-up our offering to include EtherPro fibre leased lines and MPLS private networks.  


Government, Public Sector and Third Sector Organisations

IDNet support these organisations with their digital transformation and digital inclusion goals. We understand their procurement and provisioning processes. We work with them to overcome operational challenges by offering secure data and digital voice services, all backed up with UK based technical support. We also provide innovative Etherwifi wireless broadband for the communities they serve.


Get in touch

Discover how we can support you. Call 0800 331 7000 or email contactus@idnet.com

Fast, reliable and great value.

Following a lovely smooth transfer from my previous provider IDNet have provided a flawless service. The connection is both fast and reliable which no drop off in speed at any time. Add to this the reasonable pricing for a very happy customer.
Phil R

Great company with great people

Great company with great people working there. Both pre-order, accounting and technical support are all excellent and after my previous experiences with the more 'mainstream' ISP's I won't be going back. This is how a company should be run.
David Sherwood

Best ISP I've ever used

Best ISP I've ever used. I wouldn't use anything else for either business or personal use!
RightSaidFred

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