Free Redirection To UK Landlines or Mobiles Contract Length Number Transfer Fee monthly cost

Number Redirection

1 Month

£16.67

£5.00
Place Order

Number Redirection + Anytime UK Calls

1 Month

£16.67

£7.50
Place Order

Number redirects can only be made to numbers starting 01, 02 or 07 (mobile phones on main UK networks or linked MVNO's only). Any non inclusive calls will be charged at 5p per minute plus a call setup fee of 8p. Anytime UK Calls package has a call limit duration of 1 hour per call after which you would be charged for the time period after the initial hour at 5p per minute. Requests for changes to redirection should be made via email and will be processed next working day.

Prices Exclude Vat


Free Calls To UK Landlines and Mobiles Contract Length Number Transfer Fee monthly cost

Webex 'Soft Phone'

1 Month

£16.67

£5.00
Place Order

Webex 'Soft Phone' + Anytime UK Calls

1 Month

£16.67

£7.50
Place Order

You must have a suitable device to run the Webex application.
You should ensure you have an alternative means of making emergency calls.

Any UK landline and mobile non inclusive calls will be charged at 5p per minute plus a call setup fee of 8p, international and special call rates are detailed below.
Anytime UK Calls package has a call limit duration of 1 hour per call after which you would be charged for the time period after the initial hour at 5p per minute.

Prices Exclude Vat

Webex Call Features

These features are included in with our Webex Soft Phone service.

Caller Display

Caller Display shows you the number of the person calling so you can decide whether to answer the call.

Call Waiting

With Call Waiting, a gentle beep alerts you that another call is coming in. You then have the option to end your original call and take the new call, swap between both calls, or continue with your current call.

Call Forwarding

Call Forwarding enables you to have all calls diverted to another number - anywhere in the UK, most overseas destinations or a mobile phone. You can choose to - divert all calls or divert when your terminal adaptor/phone is not reachable.
The diverted leg of the call will be charged at your normal call rates and included in any call package that you may have.

Voicemail Services

Voicemail is available at an additional cost of £1.67 per month.

Why IDNet?

Painless

Simple ordering process. Keep your existing landline number or request a new one.

Fair

Good-value call charges thanks to per-second billing, low international rates and one of the lowest call setup charges around.

Flexible

The Webex app can be used anywhere you have internet access. Number redirection can be changed at any time by just emailing us.

Support

UK-based expert 24/7 support.

Sustainability

The UK’s First B Corp ISP.

Security

MI5-audited network.

Call Prices

Unlimited UK Landline and Mobile calls are included with 'Anytime UK' call packages


Following prices apply for non inclusive calls.

UK Landline - 5p Per Minute

Numbers starting 01,02 & 03

UK Mobile - 5p Per Minute

Numbers starting 07

International from 5p Per Minute

Calls to landline phones in the most popular countries will be charged at 5p Per Minute

Download our VoIP calls price list for full details.

  

All non inclusive calls subject to a 8p call setup charge. Anytime UK Calls package has a call limit duration of 1 hour per call after which you would be charged for the time period after the initial hour at 5p per minute.

Premium Rate Call Prices (084/087/09/118)

Information Services, Premium Numbers & Directory Enquiries

Access Charge

IDNet will charge 8p per minute on all VoIP services

Service Charge

The service charge - this is the rest of the call charge. The organisation you’re calling decides the service charge, and must communicate it. For example, if the service charge was 20p per minute, the organisation you’re calling might say "Calls cost 20p per minute, plus your phone company’s access charge".

The service charge for calls to 084 numbers is between 0p and 7p per minute.
The service charge for calls to 087 numbers is between 0p and 13p per minute.
The service charge for calls to 09 numbers can range from 1p to £3.60 per minute. You may be charged a one-off call cost ranging from 5p to £6.
The service charge for 118 numbers can vary widely and usually have a setup charge and then a per minute charge. 118 service charges are subject to a cap, which means 118 companies must not charge more than £3.65 per 90 seconds of a call. We strongly recommend using online directory enquiries services which are free.

Total Cost

By adding together the access charge and the service charge, you’ll know exactly what the call will cost you.

Customer Support Lines

Companies that you already have a contractual arrangement with are legally obliged to provide you with a standard rate (01,02,03) or freephone (0800,0808) number to call.

NHS

The NHS has banned the use of premium numbers for services and you should be provided with a standard rate (01,02,03) or freephone (0800,0808) number to call. The 111 (non medical emergency) and 119 numbers are free to call.

Police

The 101 police non emergency number is now free to call.

It's all in the details

Number Porting
Transfer of phone numbers are done via a number port process which typically takes 10 working days, once number has been ported your existing service and any linked service (such as FTTC/ADSL) should cease. (you are advised to contact your existing supplier to ensure they stop billing you)
If you are ceasing a physical phone line please make sure you have a means of making emergency calls.

Number Redirection Service
You will be charged for the redirected leg of the call unless you opt for the 'Anytime UK' option.
Redirections to UK numbers starting 01,02 & 07 only. Redirection to 07 numbers must be to a UK mobile phone. Redirection to a personal number or pager is not permitted. Redirection to a Jersey, Guernsey or Manx mobile phones is not permitted.
Webex 'Soft Phone' Service
A compatible device and good working internet connection is required for this service.
You must ensure you have an alternative means of making emergency calls.
Call diversions will incur per second call charges at your call package rate
Applications are available for iPhone, iPad, Android, Windows & Mac. Only 1 app can be registered on your account at any time.
Minimum system requirements: Windows 10 and later, Mac OS 10.13 and later, iOS 15.5 and later, iPadOS 15.5 and later, Android 10 and later
Anytime UK Call Package
Fair usage policy: no bulk calling (telesales), no automated dialers (i.e. anything that automatically makes a phone call or dialup data connection). Inclusive mobile calls and calls to numbers starting 03 are subject to a fair use policy of 1200 minutes (20 hours) per month - we reserve right to not provide service if limit is breached on a regular basis.
Calls over 1 hour will have the duration over 1 hour charged at our standard call rate (5.00p per minute UK landline & mobile) .
Other Calls
A call setup fee of 8.00p applies to all non inclusive calls (except numbers starting 084,087,09 & 118 where a Special Services Access Charge of 8.00p per minute will apply instead.)
All calls are calculated on a per second basis (except numbers starting 084,087,09 & 118 which will be charged per minute) and rounded up to nearest penny.

Contract & Cancellation
A standard contract term of 1 month applies to virtual landline phone services.
All new orders and changes to existing services must be placed via our website, customer portal or in writing (e-mail or post)
Cancellations must be placed in writing (e-mail, post or customer portal message) and are subject to a 30 day notice period.