Help & Support

For technical support with your IDNet service please email or phone us
Telephone (24/7/365): 0800 331 7000
Email (Mon-Thu 8am-5.30pm, Fri 8am-5pm):

Please see our network status page for details of any ongoing outages or engineering work

Your Connection

Wifi Router Tips

Check out our tips on getting the most from your WiFi router.

View Tips

Speed test

Check how fast your connection is, our tests works over IPv4 and IPv6 to give you the full picture.

run speed test

Global Latency Check

See how responsive your connection is to locations around the globe.

Run Latency Test

3rd Party Tools

View a selection of tools, documents and services that can help diagnose and improve your connection.

View Tools