Help & Support

For technical support with your IDNet service please email or phone us
Telephone (24/7/365): 0800 331 7000
Email (Mon-Thu 8am-5.30pm, Fri 8am-5pm): support@support.idnet.com

Please see our network status page for details of any ongoing outages or engineering work

Your Connection

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Wifi Router Tips

Check out our tips on getting the most from your WiFi router.

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Speed test

Use one of the following speed testers to check how fast your connection is.

ThinkBroadband Speedtest  Ookla Speedtest 

Latency Check

See how responsive your connection is .

Run Latency Test

3rd Party Tools

View a selection of tools, documents and services that can help diagnose and improve your connection.

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