CityFibre is the UK’s largest alt-net provider, responsible for maintaining and building the fibre optic cables covering roughly 33% of the UK market.

FTTP (Fibre to the Premises) is a high-speed internet connection that uses fibre-optic cables to deliver data directly from the exchange to a home, removing copper wiring entirely. It offers superior reliability and speeds up to 2,500 Mbps (2.5 Gbps) on the CityFibre network. It is commonly known as "full-fibre".

Business Standard only comes with standard care which means if a fibre fault occurs you may be waiting several days for a CityFibre engineer to come and fix your fault. Business Premium comes with critical care where fibre faults are generally fixed the same day.

Standard business installation is subject to an installation charge of £60.00 _{inc. vat} - Non standard installations may be subject to additional charges.

Migrating from another CityFibre based provider is free of charge on all packages unless your ONT needs upgrading (i.e. migrating to Business Fibre 2300 but your only have a 1Gbps ONT) where an ONT upgrade charge will apply.

We include a preconfigured router with all 24 month contract packages. If you choose a 1 month or 12 month package then you will need to supply your own router or purchase an Asus or TP-Link router during the ordering process.

With our 24 month contract packages which have an Asus router you may choose an alternative during the ordering process, exact upgrade charge will depend on which router & package you choose.

Yes you can use your own router but you must ensure it is capable of handling the service and also know how to configure it. We will provide you with PPPoE username & password shortly after your order has been placed with Netomnia.

Small business with only a couple of light users may only need 160 Mbit/s service speed. For most businesses 550 or 950 Mbit/s service speed is recommended. If your company is frequently downloading & uploading large documents, videos or datasets then the 2300Mbit/s service speed is recommended.

A minimum 10 working day lead time applies for all orders. Installation to larger business premises may take quite a bit longer.

A month before the end of the contracted period we will email you to advise you that your contract is about to end. At this point you may extend your contract using our customer portal (with the rate being the current advertised rate for your package) or change to a different package. If you take no action then your monthly rental will be changed to our current 1 month contract rate.

If you cancel or migrate your service before your contract end date then early termination fees of £24.00 _{inc. vat} per month remaining on contract will apply.

CityFibre powered services are currently available at over 3.5 million properties in the following areas:

Aberdeen, Barnsley, Bath, Bentley Heath, Bishop's Stortford, Blackpool, Bognor Regis, Bolton, Bourne, Bournemouth, Bracknell, Bradford, Brighton, Brixworth, Bury St Edmunds, Cambridge, Chatteris, Chelmsford, Cheltenham, Chester, Chippenham, Christchurch, Cirencester, Clacton On Sea, Coventry, Crawley, Derby, Dewsbury, Doncaster, Dundee, Eastbourne, Edinburgh, Erdington, Evesham, Felixstowe, Gateshead, Glasgow, Gloucester, Great Glen, Great Wakering, Great Yarmouth, Halifax, Harpenden, Harrogate, Hartlepool, Hastings, Havant, High Wycombe, Hinckley, Horsham, Huddersfield, Hull, Inverness, Ipswich, Kettering, Leeds, Leicester, Lincoln, Loughborough, Lowestoft, Luton, Maidenhead, March, Melksham, Middlesbrough, Midsomer Norton, Milton Keynes, Newark On Trent, Newcastle Upon Tyne, New Edlington, Northampton, North Tyneside, Norwich, Nottingham, Peterborough, Plymouth, Poole, Portsmouth, Potters Bar, Preston, Pudsey, Queniborough, Reading, Redditch, Renfrewshire, Rochdale, Rochford, Rossington, Rotherham, Rothwell, Rugby, Sheffield, Sittingbourne, Slough, Solihull, Southend-on-sea, St. Albans, Stamford, St Helens, Stirling, Stockton-on-tees, Stratford-upon-avon, Streetly, Sudbury, Sunderland, Sutton Coldfield, Swindon, Wakefield, Warminster, Washington, Watford, Wellingborough, Welwyn Garden City, Westbury, Weston-super-mare, Whittlesey, Willingham, Wisbech, Wokingham, Wolverhampton, Woodbridge, Worcester, Worthing, Yaxley, York