IDNet Network Status

Notifications

Announcement
The Communication Workers Union (CWU) has announced that BT members (engineers and contact centre members) will commence strike activity on Friday 29th July and Monday 1st August.

Openreach have will reintroduce the priority staircase used in the first COVID lockdown, focusing on Critical National Infrastructure (CNI) services.

This means any non CNI affecting faults raised between 29/7/2022 and 1/8/2022 will be low priority and likely not be investigated until 2/8/2022. You should also expect a delay thereafter while BT members catch up.

Note that during this time, Technical Support will be available from IDNet as usual but if your case needs to be raised to the supplier, we will lik not have an update for you until 2/8 onwards.

What action should I take?

If you have a fault, ensure you have carried out the usual basic checks such as re booting the modem/router/ONT.

If you are experiencing a loss of connection or intermittent connection, take some time to rule out your hardware or internal wiring as a possible cause:

For ADSL/FTTC/SOGEA: Locate the master socket and unscrew the face plate to reveal the test socket, connect a microfilter directly to this test socket. If no change, test an alternate microfilter and modem/router where possible.

For Gfast/FTTP: Connect a laptop directly to the ONT and create a PPPoE connection (https://www.youtube.com/watch?v=UZmll4O7i8U). Where possible try an alternate Ethernet cable.

If the problem persists you can get in touch with the Support Team to run diagnostics and submit a fault to suppliers where necessary. We will be in touch again when we receive an update from 2/8/2022 onwards.

For slow speed issues, carry out speed tests when connected to your router via an Ethernet Cable only. If you believe the tests are showing a problem, email these over to support@idnet.com to take a look and respond.

We would like to take this opportunity to thank you for your patience and understanding during this time.

Posted: 2022-07-27 08:24:47 Updated: 2022-07-27 08:25:26


Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .

Service Status

Announcement Sub-Optimal Service / Planned Maintenance
Broadband - ADSL/FTTC/FTTP Good Service
Broadband - EtherWifi Good Service
E-Mail - Incoming (POP/IMAP/Webmail) Good Service
E-Mail - Incoming (Spam Filtering) Good Service
E-Mail - Outgoing (SMTP) Good Service
EtherPro Leased Lines Good Service
Hosting - Letchworth Good Service
Hosting - Telecity Good Service
Hosting - Telehouse Good Service
Peering - Amsterdam Good Service
Peering - Frankfurt Good Service
Peering - London Good Service
Peering - Paris Good Service
Peering - Stockholm Good Service
Service Update Good Service
Support - Telephone Good Service

Link Status

Major Service Outages

21CN MULTI-SERVICE : DUNSTABLE : EMERGENCY PEW

2022-08-08 22:13:02
The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 09/08/22.

Status: Initial
Detected: 2022-08-08 19:25:00
Estimated Clear Time: 2022-08-09 06:00:00


21CN WBC FIBRE : ABOYNE : LOSS OF SERVICE

2022-08-08 20:38:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial
Detected: 2022-08-08 20:36:00
Estimated Clear Time: 2022-08-09 01:30:00


FTTP BAAJJP slot 13 port 6 sfp issue

2022-08-08 17:52:04
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 17:52:14
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 17:52:59
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 17:53:13
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-08-08 17:51:00
Estimated Clear Time: 2022-08-10 17:43:00


21CN WBC COPPER : SOUTH RAUCEBY TE : LOSS OF SERVICE : MSAN LINE CARD

2022-08-08 16:55:43
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial
Detected: 2022-08-08 16:53:00
Estimated Clear Time: 2022-08-09 16:43:00


FTTP Service Affecting

2022-08-08 14:55:24
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 15:14:58
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 15:17:24
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-08-08 14:54:00
Estimated Clear Time: 2022-08-08 20:53:00


CABLE THEFT FOR BAAGUG & BAAGUH

2022-08-08 13:40:20
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 13:41:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-08-08 13:38:00
Estimated Clear Time: 2022-08-08 19:17:00


D-SIDE FAULT DP51 AFFECTED

2022-08-06 09:42:19
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-06 09:52:16
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-06 09:52:27
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-06 09:52:35
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-06 10:07:13
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-06 13:56:02
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-06 13:56:32
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-06 14:06:35
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 08:56:51
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 12:14:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 13:08:39
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-08-06 09:41:00
Estimated Clear Time: 2022-08-31 17:00:00


21CN WBC FIBRE : BIRMINGHAM SHELDON : LOSS OF SERVICE

2022-08-08 10:17:46
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

Status: Initial
Detected: 2022-08-08 10:13:00
Estimated Clear Time: 2022-08-08 15:13:00


faults proved to e/side on N & P verts -5 pcp's involved

2022-07-22 12:46:01
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-22 12:52:54
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-22 13:25:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-22 13:37:29
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-23 13:25:36
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-25 09:05:52
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-25 09:33:19
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-25 10:22:29
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-26 10:12:09
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-26 10:21:27
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-26 14:44:56
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-07-28 09:43:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-04 09:50:15
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-04 10:06:15
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-05 13:52:56
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 08:26:20
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-08 08:47:08
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-07-22 12:33:00
Estimated Clear Time: 2022-08-12 09:20:00


21CN MULTI-SERVICE : WASHINGTON ATE 001-003 : LOSS OF SERVICE

2022-08-08 02:01:12
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial
Detected: 2022-08-08 01:57:00
Estimated Clear Time: 2022-08-08 06:56:00


d side cable breakdown

2022-08-04 10:48:31
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-04 10:57:49
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-08-04 12:00:29
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-08-04 10:47:00
Estimated Clear Time: 2022-08-12 17:00:00


cable theft Thamesmead pcp35 and 42 W vert

2022-08-03 08:38:05
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial
Detected: 2022-08-03 08:27:00
Estimated Clear Time: 2022-08-12 10:23:00


Planned Engineering Work

The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.

02032 02082 02083 02084 02087 02089 02030 02031 02085 02088 01565 01294 01296 01248 01407 01228 01697 01242 01452 01249 01225 01454 01530 01945 01827 01314 01315 01311 01312 01313 01316 01317 01342 01506 01978 01913 01429 01844 01494 01463 01381 01667 01456 01808 01212 01214 01489 02380 01925 02081 01455 01788 01767 01234 01462 02033 02070 02072 02073 02074 02075 02076 02077 02078 02079 02071 02011 02034 01438 01920 01611 01612 01619 01792 01620 01875 01924 01952 01904 01759 01614 01616 01344 01911 02086 02010 02080 01213 01216 01217 01375 01268 01702 01223 01954 01763 01733 01832 01382 01606 01995 01233 01634 02897 02841 02830 01427 01673 01691 01772 01566 01822 01736 01395 01872 01865 01642 01368 01289 01890 01926 01483 01372
 

Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.