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These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Good Service |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
| Service | Connections Currently Active | Recent Disconnects | Status | |
|---|---|---|---|---|
 |
ADSL2PLUS | 98.5% | 5% | OK |
|
FTTC | 99.4% | 0.9% | Great |
|
FTTP | 99.6% | 0.4% | Great |
|
SOGEA | 99.4% | 0.9% | Great |
 |
FTTH | 99.8% | 0.3% | Great |
|
FTTP-CF | 100% | 0% | Great |
|
FTTP-CFLA | 99.6% | 0% | Great |
 |
FTTP-FF | 99.8% | 0.6% | Great |
 |
FTTP-MS3 | 97.6% | 0% | OK |
 |
FTTP-TR | 100% | 0% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| Fibre - Under Investigation - IL2SOLT - BAAKPY - Tonypandy - TDU | Updated | 11/07 19:09 | 11/07 19:30 | 12/07 01:08 | ||
| 21CN MULTI-SERVICE : BURNHAM-ON-SEA : LOSS OF SERVICE | 01278, | Updated | 11/07 16:04 | 11/07 17:30 | 11/07 21:45 | |
| Fibre - Under Investigation - DSLAM - NMBKMN /shelf=0/slot=3 - Wellingborough - WU | Updated | 11/07 16:03 | 11/07 16:30 | 11/07 22:02 | ||
| Fibre - Under Investigation - AggregatedCable - TMAYDOG /shelf=0/slot=3/sub_slot=4 - Camelford - CBE | Updated | 10/07 12:39 | 11/07 13:45 | 17/07 18:00 | ||
| Fibre - Under Investigation - AggregatedCable - TMZBKLSF /shelf=0/slot=5/sub_slot=5 - Mosborough - SF/MS | Updated | 11/07 11:30 | 11/07 12:00 | 11/07 17:30 | ||
| Fibre - Under Investigation - DSLAM - NMBEYZ /shelf=0/slot=1 - Crowborough - CPI | Updated | 11/07 10:46 | 11/07 11:15 | 11/07 16:46 | ||
| Fibre - Under Investigation - IL2SOLT - BAAOKO /rack=1/shelf=1/slot=LT15/port=3 - Neath - NM | Updated | 11/07 09:05 | 11/07 09:30 | 11/07 14:59 | ||
| 21CN WBC FIBRE : NEATH : LOSS OF SERVICE | 01639, | Updated | 11/07 07:47 | 11/07 08:45 | 11/07 12:39 | |
| 21CN MULTI-SERVICE : IPSWICH : LOSS OF SERVICE | 01394, 01473, | Updated | 11/07 07:44 | 11/07 08:45 | 11/07 12:42 | |
| Fibre - Under Investigation - IL2SOLT - HAACVZ - Neath - NM | Updated | 11/07 07:51 | 11/07 08:15 | 11/07 13:50 | ||
| 21CN WBC FIBRE : CROYDON : LOSS OF SERVICE | Updated | 11/07 05:07 | 11/07 08:00 | 11/07 10:09 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZBFNJF /shelf=0/slot=25/sub_slot=1 - Cheadle - CFU | Updated | 08/07 11:04 | 10/07 15:15 | 16/07 15:05 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMAGQQB /shelf=0/slot=1/sub_slot=1 - Latchingdon - LAR | Updated | 07/07 16:17 | 10/07 14:00 | 17/07 13:56 | ||
| Copper - Under Investigation - Exchange Cable - D - Woodford - L/BUC | Updated | 10/07 13:07 | 10/07 13:45 | 17/07 17:00 | ||
| Copper - Damage - Lightning - DP - 154 - Wemyss Bay - WRD | Updated | 08/07 09:13 | 10/07 08:15 | 15/07 17:00 | ||
| Copper - General wear and tear - Exchange Cable - M - West Wickham - L/SPR | Updated | 07/07 09:52 | 10/07 07:45 | 14/07 17:00 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TMZCZRZO - Pitlochry - PZY | Updated | 25/06 14:59 | 09/07 08:45 | 16/07 08:24 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - G - Welwyn - WEP | Updated | 06/07 15:54 | 08/07 13:30 | 13/07 17:00 | ||
| Copper - General wear and tear - Exchange Cable - H - Stebbing - SEG | Updated | 05/07 10:33 | 08/07 08:30 | 13/07 17:33 | ||
| Copper - 3rd Party Damage - Public Unknown - DP - 63 - Hemyock - HYK | Updated | 03/07 21:45 | 07/07 08:00 | 13/07 17:00 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Maintenance - MYHUD-Huddersfield (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 2 hours during the maintenance window. Reason for maintenance: Hardware upgrade | ||
| Planned Maintenance - MRMAC-Macclesfield (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: We are performing overnight maintenance in Macclesfield exchange (MRMAC) to upgrade network infrastructure between 23:00 on July 27th and 06:00 on July 28th. Some customers will lose service which is expected to be for a short duration and others should be considered at risk during the maintenance window. We regret any inconvenience this may cause. | ||
| Planned Maintenance - EMMONTF-Montfort (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 2 hours during the maintenance window. Reason for maintenance: Hardware Upgrade | ||
| Planned Maintenance - MRSWI-Swinton, MYGRF-Garforth, MYMOO-Moortown (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - CLLOW-Lower Holloway (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: We are carrying out a planned maintenance work at Lower Holloway (CLLOW). While no interruption is expected for broadband users, we advise that services should be considered to be at risk for the duration of the maintenance window. | ||
| Planned Maintenance - LWACT-London (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Openreach will be performing exchange maintenance on LWACT- Acton - Telephone exchange. Customers may see a short disconnection during the maintenance window. | ||
| Planned Maintenance - LWACT-London (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Our supplier will be performing exchange maintenance on LWACT- Acton - Telephone exchange. Customers may see a short disconnection during the maintenance window. | ||
| Planned Maintenance - LWACT-London (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Our supplier will be performing exchange maintenance on LWACT- Acton - Telephone exchange. Customers may see a short disconnection during the maintenance window. | ||
| Planned Maintenance - LWACT-London (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Our supplier will be performing exchange maintenance on LWACT- Acton - Telephone exchange. Customers may see a short disconnection during the maintenance window. | ||
| Planned Maintenance - LWACT-London (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Our supplier will be performing exchange maintenance on LWACT- Acton - Telephone exchange. Customers may see a short disconnection during the maintenance window. | ||
| Planned Maintenance - LNTOT-Tottenham, LSCHI-Chislehurst, LSKID-Kidbrooke (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - EMTMWOR-Tamworth, ESGAL-Galashiels, LCHOR-Horwich (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - LCLYT-Lytham, LCPOU-Poulton-le-fylde, LNLEY-Leytonstone (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - CMCAN-Cannock (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 2 hours during the maintenance window. | ||
| Planned Maintenance - Multiple Exchanges (New) | We are carrying out planned maintenance affecting the following exchanges: LCROC-Rochdale NDEDE-Edenbridge WMKD-Kidderminster WMKDG-Kidsgrove Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: Firmware upgrade on a core device |
All prices shown include VAT @ 20%.
