Announcement
Please be advised we are upgrading our core network to multiple 100G links to boost capacity on 27th January 2026.
The maintenance window for these works is from 5am and expected to be completed by 7am.
A brief period of downtime (not expected to exceed 30 minutes) may be experienced by End Users with Leased Lines or Alt Net Fibre services.
Posted: 2026-01-19 12:55:30 Updated: 2026-01-22 15:38:11
Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .
These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Sub-Optimal Service / Planned Maintenance |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre | 99.8% | 0.3% | Great |
| Fibre Heroes | 99.6% | 0.6% | Great |
| Openreach | 99.5% | 0.5% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| 21CN MULTI-SERVICE : WIGTON : LOSS OF SERVICE | 01697, | Updated | 25/01 09:50 | 25/01 11:00 | 25/01 14:42 | |
| 21CN WBC COPPER : STRATHAVEN : LOSS OF SERVICE | 01357, | Updated | 24/01 03:15 | 25/01 10:30 | 26/01 17:00 | |
| Fibre - Under Investigation - IL2SOLT - BAAGOU /shelf=0/slot=17/port=7 - Fernhill Heath - FCA | Updated | 25/01 07:13 | 25/01 10:15 | 25/01 15:00 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMAHTDB /shelf=0/slot=25/sub_slot=1 - Pulborough - PHL | Updated | 22/01 12:27 | 25/01 10:00 | 02/02 09:21 | ||
| Fibre - Under Investigation - AggregatedCable - NMCMWM PCP 1 | Initial | 25/01 08:25 | 25/01 09:15 | 25/01 14:24 | ||
| Fibre - Under Investigation - DSLAM - NMCSTN - Kirkwall - KFX | Updated | 25/01 05:24 | 25/01 06:00 | 25/01 09:00 | ||
| Fibre - Under Investigation - DSLAM - NPAITA - Fairford - FAC PCP 3 | Initial | 25/01 03:00 | 25/01 03:15 | 25/01 08:54 | ||
| 21CN MULTI-SERVICE : GOODMAYES : LOSS OF SERVICE | Updated | 25/01 00:22 | 25/01 02:00 | 25/01 05:16 | ||
| 21CN WBC COPPER : RHANDIRMWYN : LOSS OF SERVICE | 01550, | Updated | 24/01 17:15 | 25/01 00:00 | 25/01 10:00 | |
| Fibre - Under Investigation - FIBRE DP - DBBJTNT - Llandeilo - LKB | Updated | 24/01 18:09 | 24/01 18:30 | 26/01 18:08 | ||
| Fibre - Under Investigation - FIBRE DP - DZAHWLS - Whitchurch - WHL | Updated | 23/01 15:53 | 24/01 14:30 | 25/01 15:37 | ||
| Copper - Damage - Storm - DP - 364 - Hayle - HGM | Updated | 19/01 14:31 | 24/01 09:15 | 26/01 17:00 | ||
| Fibre - Damage - Storm - CONNECTORISED SPN - TMZDLBND - null - LKG/S | Updated | 13/01 08:40 | 24/01 08:00 | 31/01 16:14 | ||
| Copper - Water Ingress - PCP - 65 - Rainham - RAM | Updated | 17/01 11:22 | 23/01 15:00 | 03/02 17:00 | ||
| Fibre - Under Investigation - CONNECTORISED SPN - TSACGDW - Shrewsbury - SY | Updated | 23/01 11:49 | 23/01 13:15 | 05/02 18:30 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSAADSV - Wembley - L/WEM | Updated | 30/12 12:22 | 23/01 13:00 | 02/02 12:32 | ||
| Fibre - Under Investigation - SPLITTER NODE - TMZDNWBC | Updated | 20/01 15:57 | 23/01 11:15 | 28/01 16:28 | ||
| Copper - 3rd Party Damage - Public Unknown - DP - 1261 - Fakenham - FI | Updated | 22/01 15:53 | 23/01 09:45 | 29/01 17:49 | ||
| Copper - Water Ingress - Exchange Cable - S - Hornchurch - L/HC | Updated | 15/01 14:00 | 23/01 07:45 | 29/01 13:53 | ||
| Copper - General wear and tear - DP - 294 - Paddington - L/PAD | Updated | 19/12 12:25 | 23/01 07:00 | 30/01 17:45 | ||
| Copper - General wear and tear - DP - 67 - Greenodd - GRD | Updated | 22/01 13:56 | 22/01 16:00 | 29/01 17:54 | ||
| Copper - Under Investigation - Exchange Cable - J - Waltham Cross - L/WX | Updated | 17/01 09:41 | 22/01 11:45 | 27/01 08:50 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZBOABW /shelf=0/slot=1/sub_slot=1 - Cheadle - CFU | Updated | 06/01 18:08 | 22/01 11:15 | 02/02 18:00 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TMZBCAVO - Stone - STI | Updated | 12/01 11:11 | 22/01 09:30 | 29/01 09:11 | ||
| Copper - Under Investigation - Exchange Cable - B - Chandlers Ford - ZHF | Updated | 18/01 11:49 | 21/01 17:00 | 26/01 17:46 | ||
| Copper - Under Investigation - Exchange Cable - AC - Crawley - CY | Updated | 19/01 09:51 | 21/01 14:30 | 26/01 17:00 | ||
| Fibre - General wear and tear - SPLITTER NODE - TSAAITD - Camborne - CAZ | Updated | 13/01 11:59 | 21/01 10:30 | 26/01 09:18 | ||
| Fibre - Under Investigation - DSLAM - NMBSRP - Cirencester - CI PCP 22 | Cleared | 22/01 13:03 | 25/01 10:15 | 24/01 17:47 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Network Maintenance - Kettering (EMKTTER) (New) | Our Engineers will be performing a maintenance task on this exchange - Kettering (EMKTTER). Services are considered to be at risk during the maintenance window | ||
| Planned Network Maintenance - Bromsgrove (WMBPZ) (New) | Our Engineers will be performing a maintenance task on this exchange - Bromsgrove (WMBPZ). Services are considered to be at risk during the maintenance window | ||
| Planned Network Maintenance - Newcastle Central (NENT) (New) | There will be a planned maintenance at Newcastle Central (NENT), there will be a brief outage during the maintenance window as there will be an upgrade to one of the network devices on site. We regret any inconvenience this may cause. | ||
| Planned Network Maintenance - Perivale ( LWPER ) (New) | We will be upgrading the EAD Switch on this exchange (LWPER), service should be considered at risk during the maintenance window. | ||
| Planned Network Maintenance - Perivale ( LWPER ) (New) | We will be upgrading the EAD Switch on this exchange (LWPER), service should be considered at risk during the maintenance window. |
