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These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Good Service |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre | 99.7% | 0.4% | Great |
| Fibre Heroes | 100% | 0.6% | Great |
| Openreach | 99.5% | 0.6% | Great |
| ZEN WHOLESALE - CF | 99.1% | 0.9% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| 21CN MULTI-SERVICE : CHISLEHURST : DEGRADED SERVICE | Updated | 05/05 21:43 | 05/05 22:45 | 06/05 02:45 | ||
| 21CN MULTI-SERVICE : BIRMINGHAM SUTTON COLDFIELD : DEGRADED SERVICE | 01213, | Updated | 05/05 21:45 | 05/05 22:30 | 06/05 02:46 | |
| Fibre - Under Investigation - IL2SOLT - BAACOG /shelf=0/slot=11 - Aintree - LV/AIN | Initial | 05/05 22:21 | 05/05 22:30 | 06/05 04:18 | ||
| 21CN MULTI-SERVICE : HULL ANSON TRS : LOSS OF SERVICE | Initial | 05/05 21:24 | 05/05 21:45 | 06/05 02:15 | ||
| 21CN MULTI-SERVICE : SUMMERTOWN TE : LOSS OF SERVICE | Initial | 05/05 21:24 | 05/05 21:45 | 06/05 02:15 | ||
| Fibre - Under Investigation - IL2SOLT - BAACTC - Irlam - MR/IRL | Updated | 05/05 04:58 | 05/05 19:15 | 05/05 20:01 | ||
| Fibre - Under Investigation - DSLAM - NNDMOL - Aboyne - AHW | Updated | 05/05 13:00 | 05/05 17:45 | 06/05 19:00 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - B - Shillington - SIM | Updated | 01/05 12:09 | 05/05 17:30 | 11/05 17:00 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFWR /shelf=0/slot=15/port=6 - Monmouth - MU | Initial | 05/05 17:21 | 05/05 17:30 | 05/05 23:18 | ||
| Fibre - Under Investigation - DSLAM - NMDFNZ - null - BP/EX | Updated | 05/05 03:37 | 05/05 16:45 | 06/05 17:00 | ||
| Fibre - Hardware Failure - IL2S - BAAMQB - Longtown - LNC | Updated | 05/05 13:20 | 05/05 16:45 | 05/05 22:26 | ||
| Fibre - Under Investigation - DSLAM - NPACHS - Sedgley - SFG | Updated | 05/05 14:46 | 05/05 16:30 | 05/05 20:44 | ||
| Copper - General wear and tear - Exchange Cable - C - Nuneham - NHM | Updated | 29/04 14:35 | 05/05 16:15 | 06/05 09:14 | ||
| 21CN WBC COPPER : CUMNOR : LOSS OF SERVICE | 01865, | Updated | 05/05 11:57 | 05/05 15:15 | 05/05 18:00 | |
| Fibre - Hardware Failure - IL2S - BAAMOJ-CP1 - Greenford - L/WAX | Updated | 05/05 12:39 | 05/05 13:45 | 05/05 18:38 | ||
| Copper - General wear and tear - DP - 681 - Bideford - BGF | Updated | 29/04 10:04 | 05/05 13:45 | 15/05 17:00 | ||
| Fibre - Under Investigation - DSLAM - NNAEHQ /shelf=0/slot=1 - Bideford - BGF | Updated | 05/05 12:19 | 05/05 12:45 | 05/05 18:19 | ||
| Fibre - Under Investigation - IL2SOLT - BAADKV /shelf=0/slot=14/port=9 - Huntingdon - HN | Initial | 05/05 12:23 | 05/05 12:45 | 05/05 18:23 | ||
| Fibre - Under Investigation - IL2SOLT - BAAMOJ-OLT13 - Greenford - L/WAX | Initial | 05/05 11:52 | 05/05 12:00 | 05/05 17:50 | ||
| Fibre - Under Investigation - IL2SOLT - BAAPTO-OLT15 - Littlehampton - LFE | Updated | 05/05 09:59 | 05/05 11:15 | 05/05 16:35 | ||
| Fibre - Under Investigation - IL2SOLT - HAACNN - Torrington - TEH | Updated | 05/05 03:37 | 05/05 11:00 | 05/05 09:35 | ||
| Fibre - Under Investigation - DSLAM - NMCCCL /shelf=0/slot=17/port=2 - Birtley - BHI | Updated | 05/05 08:33 | 05/05 10:15 | 05/05 14:47 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMATSHA /shelf=0/slot=1/sub_slot=1 - Whitby - WB | Updated | 28/04 14:53 | 05/05 09:30 | 11/05 09:22 | ||
| Copper - 3rd Party Damage - Public Unknown - DP - 22 - Letham Angus - LEM | Initial | 02/05 12:45 | 02/05 13:00 | 15/05 17:00 | ||
| Copper - Water Ingress - Exchange Cable - C - Harleston - HCX | Cleared | 01/05 08:38 | 05/05 21:00 | 05/05 20:47 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Maintenance - WMWLN-Willaston (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour 30 minutes during the maintenance window. | ||
| Planned Maintenance - LNCED-Crouch End, WMSTK-Stoke On Trent (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 1 hour 30 minutes during the maintenance window. | ||
| Planned Maintenance - LNWTH-Walthamstow (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour 30 minutes during the maintenance window. | ||
| Planned Maintenance - NDUCK - Uckfield (New) | We are carrying out a planned maintenance work at Uckfield (NDUCK). While no interruption is expected for broadband users, we advise that services should be considered to be at risk for the duration of the maintenance window. | ||
| Planned Maintenance - Multiple Exchanges (New) | We are carrying out planned maintenance affecting the following exchanges: ESTNT-Tranent SWBNB-Brecon WNBW-Builth Wells WNKIN-Kington EMCOALV-Coalville Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are carrying out planned works in the area to upgrade a network device. During the maintenance window, customers may experience a temporary loss of service. While we expect the work to be completed in under 1 hour, service disruptions may persist for the entire duration of the maintenance window. We apologise for any inconvenience caused by this. | ||
| Planned Maintenance - Multiple Exchanges (New) | We are carrying out planned maintenance affecting the following exchanges: LCAMB-Ambleside LCBUS-Burscough NIWBY-Whiteabbey SLMOS-Mosborough WNHW-Holywell Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are carrying out planned works in the area to upgrade a network device. During the maintenance window, customers may experience a temporary loss of service. While we expect the work to be completed in under 1 hour, service disruptions may persist for the entire duration of the maintenance window. We apologise for any inconvenience caused by this. | ||
| Planned Maintenance - LCSOU-Southport (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are completing maintenance at the exchange which may cause leased line services to disconnect briefly during the maintenance window. We will have an engineer on site should the maintenance not go as expected. | ||
| Planned Maintenance - SSAVO-Avonmouth (Update) | We have updated the planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are completing maintenance at the exchange which may cause leased line services to disconnect briefly during the maintenance window. We will have an engineer on site should the maintenance not go as expected. | ||
| Planned Maintenance - SSAVO-Avonmouth (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: https://outages.internal.our supplier.co.uk/serviceAlerts/11611 | ||
| Planned Maintenance - WMEV-Evesham (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are completing maintenance at the exchange which may cause leased line services to disconnect briefly during the maintenance window. We will have an engineer on site should the maintenance not go as expected. | ||
| Planned Maintenance - SSCMN-Cheltenham (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are completing maintenance at the exchange which may cause leased line services to disconnect briefly during the maintenance window. We will have an engineer on site should the maintenance not go as expected. |
