IDNet Network Status

Notifications

Announcement

Covid-19 Update


As of 26th July 2021 Openreach are operating normally ('green status') subject to their Covid working protocols.
For full details please see our information page at : https://www.idnet.com/covid-19.php


Posted: 2021-01-05 06:30:40 Updated: 2021-07-26 09:41:01


Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .

Service Status

Announcement OK
Broadband - ADSL/FTTC/FTTP Good Service
Broadband - EtherWifi Good Service
E-Mail - Incoming (POP/IMAP/Webmail) Good Service
E-Mail - Incoming (Spam Filtering) Good Service
E-Mail - Outgoing (SMTP) Good Service
EtherPro Leased Lines Good Service
Hosting - Letchworth Good Service
Hosting - Telecity Good Service
Hosting - Telehouse Good Service
Peering - Amsterdam Good Service
Peering - Frankfurt Good Service
Peering - London Good Service
Peering - Paris Good Service
Peering - Stockholm Good Service
Service Update Good Service
Support - Telephone Good Service

Link Status

Major Service Outages

21CN MULTI-SERVICE : FRECKLETON : EMERGENCY PEW

2021-11-29 22:18:38
The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 30/11/21

2021-11-30 02:01:53
This is to update you that we are now expecting to start this work imminently. The customer downtime will be between now and 06:00. Further updates will be sent upon completion.

Status: Updated
Detected: 2021-11-29 12:40:00
Estimated Clear Time: 2021-11-30 06:00:00


NGA FTTP BAAGQR SLOT:13 PORT:1 PORT DOWN

2021-11-29 12:00:32
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 17:50:30
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-29 11:50:00
Estimated Clear Time: 2021-11-30 23:59:00


DSIDE CABLE FAULT SOFT DIG REQUIRED

2021-11-29 15:32:49
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 15:33:36
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-29 15:30:00
Estimated Clear Time: 2021-12-02 17:00:00


Cable breakdown; faulty e-sides

2021-11-29 14:50:08
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 15:17:51
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-29 14:42:00
Estimated Clear Time: 2021-12-06 17:00:00


multiple faults off of pcp 9

2021-11-29 13:10:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 13:17:10
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-29 13:09:00
Estimated Clear Time: 2021-12-03 13:03:00


e/s breakdown on the L vert pcp6 Banwell

2021-11-29 13:19:08
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 13:30:26
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 13:31:39
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 13:31:36
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-29 13:17:00
Estimated Clear Time: 2021-12-03 13:26:00


NGA FTTP BAAFPR 0/11/0 HELSTON PORT DOWN

2021-11-25 10:12:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-25 10:15:57
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-25 10:25:57
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-25 10:26:26
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 10:19:37
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-25 10:12:00
Estimated Clear Time: 2021-12-03 10:19:00


Fernhill Heath D side Cable renewal

2021-11-23 15:47:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 09:43:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 09:43:42
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 09:51:09
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 09:51:14
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-23 15:44:00
Estimated Clear Time: 2021-12-20 09:50:00


blanefield - pcp 2 - b cable

2021-11-28 13:06:48
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-28 13:16:08
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-28 13:16:08
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-29 08:27:47
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-28 13:05:00
Estimated Clear Time: 2021-12-05 13:01:00


Alloa pcp 9 - various dp's

2021-11-28 09:32:18
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial
Detected: 2021-11-28 09:25:00
Estimated Clear Time: 2021-12-05 09:20:00


PCP 15 Multiple faults

2021-11-27 15:50:54
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial
Detected: 2021-11-27 15:44:00
Estimated Clear Time: 2021-12-04 15:40:00


Exchange Clarbeston Pole Damage RTC DP54 CP29

2021-11-25 13:47:40
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-25 13:48:14
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-25 13:48:12
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-25 13:53:11
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-25 13:53:13
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-25 13:45:00
Estimated Clear Time: 2021-12-02 13:39:00


Cable breakdown PCP1 Invergarry

2021-11-26 13:11:23
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-26 13:16:00
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-26 13:16:06
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-26 13:10:00
Estimated Clear Time: 2021-11-30 13:06:00


Faulty E-sides

2021-11-06 14:45:12
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-06 14:48:33
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-06 14:48:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-06 14:48:50
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-07 09:46:49
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 10:19:39
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 10:19:32
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 10:22:31
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 10:22:33
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 10:50:31
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 10:50:32
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 11:06:36
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 11:19:42
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 11:19:40
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 11:49:47
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-08 11:49:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:16:08
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:16:06
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:18:10
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:18:13
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:18:11
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:18:30
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:18:47
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:19:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:55:15
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:55:21
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:55:47
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:56:21
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:56:20
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 10:57:01
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 11:06:20
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 11:06:02
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 17:52:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-09 17:52:52
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-10 07:43:43
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-10 07:43:56
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-16 07:54:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-16 07:54:47
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-23 12:18:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-23 12:18:48
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-06 14:39:00
Estimated Clear Time: 2021-12-31 14:53:00


p cable breakdown, pto dealing awaiting access to the city of london tunnels to trace cable

2021-11-24 09:05:26
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2021-11-26 17:17:54
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2021-11-24 09:00:00
Estimated Clear Time: 2021-12-08 08:44:00


21CN WBC COPPER : LLANDEGLA : LOSS OF SERVICE : MSAN LINE CARD

01978,

2021-11-29 12:04:04
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2021-11-30 05:18:42
Service has been restored. BT regrets any inconvenience this may have caused. BT regrets any inconvenience this may have caused.

Status: Cleared
Detected: 2021-11-29 12:02:08
Estimated Clear Time: 2021-11-30 11:59:00


21CN WBC COPPER : BICKINGTON : LOSS OF SERVICE : MSAN LINE CARD

2021-11-29 22:24:21
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2021-11-30 05:30:22
Service has been restored. BT regrets any inconvenience this may have caused. BT regrets any inconvenience this may have caused.

Status: Cleared
Detected: 2021-11-29 22:22:00
Estimated Clear Time: 2021-11-30 22:18:00


Planned Engineering Work

The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.

01772 01995 01254 01253 02032 02082 02083 02085 02087 02089 01202 01425 01590 01412 01413 01414 01415 01417 01418 01604 01173 01179 01225 01992 01642 01287 01778 01733 01832 01505 01419 02392 01606 01911 01915 01917 02084 02088 01934 01902 01226 02031 02086 01411 01416 02010 02033 02081 02022 02011 02030 02070 02072 02073 02074 02075 02076 02077 02078 02079 01912 01914 01916 02311 01708
 

Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.