IDNet Network Status

Notifications

Announcement

The Communication Workers Union (CWU) has announced that BT members (engineers and contact centre members) will commence strike activity again on Tuesday 30th and Wednesday 31st August.

Openreach have will reintroduce the priority staircase used in the first COVID lockdown, focusing on Critical National Infrastructure (CNI) services.

This means any non CNI affecting faults raised between 30/8/2022 and 31/8/2022 will be low priority and likely not be investigated until 01/9/2022. You should also expect a delay thereafter while BT members catch up.

Note that during this time, Technical Support will be available from IDNet as usual but if your case needs to be raised to the supplier, we will likely not have an update for you until 1/9 onwards.

What action should I take?

If you have a fault, ensure you have carried out the usual basic checks such as re booting the modem/router/ONT.

If you are experiencing a loss of connection or intermittent connection, take some time to rule out your hardware or internal wiring as a possible cause:

For ADSL/FTTC/SOGEA: Locate the master socket and unscrew the face plate to reveal the test socket, connect a microfilter directly to this test socket. If no change, test an alternate microfilter and modem/router where possible.

For Gfast/FTTP: Connect a laptop directly to the ONT and create a PPPoE connection (https://www.youtube.com/watch?v=UZmll4O7i8U). Where possible try an alternate Ethernet cable.

If the problem persists you can get in touch with the Support Team to run diagnostics and submit a fault to suppliers where necessary. We will be in touch again when we receive an update from 1/9/2022 onwards.

For slow speed issues, carry out speed tests when connected to your router via an Ethernet Cable only. If you believe the tests are showing a problem, email these over to support@idnet.com to take a look and respond.

We would like to take this opportunity to thank you for your patience and understanding during this time.
Posted: 2022-08-24 07:36:18 Updated: 2022-08-24 07:36:18

Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .

Service Status

Announcement Sub-Optimal Service / Planned Maintenance
Broadband - ADSL/FTTC/FTTP Good Service
Broadband - EtherWifi Good Service
E-Mail - Incoming (POP/IMAP/Webmail) Good Service
E-Mail - Incoming (Spam Filtering) Good Service
E-Mail - Outgoing (SMTP) Good Service
EtherPro Leased Lines Good Service
Hosting - Letchworth Good Service
Hosting - Telecity Good Service
Hosting - Telehouse Good Service
Peering - Amsterdam Good Service
Peering - Frankfurt Good Service
Peering - London Good Service
Peering - Paris Good Service
Peering - Stockholm Good Service
Service Update Good Service
Support - Telephone Good Service

Link Status

Major Service Outages

NGA OPS FTTP BAALMH CHISLEHURST

2022-10-03 01:26:42
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-10-03 01:27:00
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-10-03 01:27:18
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-10-03 01:26:00
Estimated Clear Time: 2022-10-03 12:26:00

NGA FTTP BAAHFR EASTON Floor 1 / Suite 35 / Rack 195 (SNAP 583796) /shelf=0/slot=18/port=15 - PORT DOWN

2022-10-02 19:01:29
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-10-02 19:01:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-10-02 19:00:00
Estimated Clear Time: 2022-10-03 00:51:00

D-SIDE AREIAL CABLE FAULT WS2MFQ59

2022-10-02 08:23:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-10-02 08:30:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-10-02 08:22:00
Estimated Clear Time: 2022-10-10 17:19:00

E/SIDE CABLE THEFTS 600PR X 400PR

2022-09-27 09:08:04
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 10:49:02
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 10:48:58
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 11:38:10
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 11:38:09
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 15:04:26
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 15:04:37
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 16:32:58
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 16:32:59
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-28 12:29:36
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-28 12:32:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-28 13:14:19
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-28 15:32:47
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-28 15:37:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-28 15:38:28
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 10:11:01
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 10:57:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 11:08:13
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 12:10:49
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 13:54:05
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 14:19:18
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-09-27 08:59:00
Estimated Clear Time: 2022-10-07 17:51:00

NGA FTTP BAALTH SHEFFIELD 4x PONLOS alarms ON69229

2022-09-30 12:58:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 13:03:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 13:15:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 13:16:03
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 13:16:14
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-09-30 12:57:00
Estimated Clear Time: 2022-10-03 18:00:00

NGA FTTP BAADSG DUMFRIES Floor 1 / Suite 105 / Rack 600 (SNAP 358261) 00/13/01

2022-09-21 15:58:14
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-21 16:05:07
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-21 16:17:20
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-21 16:17:33
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-23 13:01:11
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-24 19:49:39
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-26 07:19:17
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 08:11:11
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-28 10:46:48
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 12:26:09
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-09-21 15:56:00
Estimated Clear Time: 2022-10-03 12:25:00

NGA FTTP BAAGEF IPSWICH Floor G / Suite 418 / Rack 371

2022-09-30 10:01:43
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 10:16:21
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 10:22:11
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 11:10:31
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-09-30 09:59:00
Estimated Clear Time: 2022-10-03 12:09:00

NGA FTTP BAAGSG WHITEABBEY Floor G / Suite 207 / Rack 492 (SNAP )

2022-09-29 17:46:17
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 18:15:18
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 18:40:19
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 21:24:50
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 21:26:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 07:21:18
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-30 07:23:18
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-09-29 17:44:00
Estimated Clear Time: 2022-10-03 19:20:00

Cable breakdown; faulty d-sides....31mtrs of duct replacement and 50pr section reqd

2022-09-07 11:05:04
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-07 11:50:15
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-09 07:37:00
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-09 07:38:18
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-19 17:55:14
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-19 17:55:58
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-22 10:20:24
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-26 11:41:21
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 07:16:56
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-27 07:18:02
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 13:48:19
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2022-09-29 13:49:27
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated
Detected: 2022-09-07 11:01:00
Estimated Clear Time: 2022-10-10 13:48:00

d/side 50pr cable EA5NYG52

2022-09-28 11:18:59
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial
Detected: 2022-09-28 11:13:00
Estimated Clear Time: 2022-10-07 11:08:00

21CN WBC COPPER : WIGAN PIER : EMERGENCY PEW
01942,

2022-10-02 22:02:30
The work will be carried out during an Emergency PEW window between 00:00 and 06:00 on the 03-10-2022.

2022-10-03 00:12:01
This is to update you on the EPEW at WIGAN PIER. We are now expecting to start this work immediately. The customer downtime will be between 00:10 and 06:00. Further updates will be sent upon completion.

2022-10-03 03:09:11
We have successfully completed this EPEW and service is fully restored. This EPEW is now closed and no further issues have been identified. BT regrets any inconvenience this may have caused.

Status: Cleared
Detected: 2022-10-02 07:07:00
Estimated Clear Time: 2022-10-03 06:00:00

Planned Engineering Work

The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.

01695 01704 01257 01311 01312 01314 01315 01316 01845 01765 01223 01359 01284 01787 01449
 

Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.