Announcement
Fibre Heroes are reporting a service outage in the Oswestry area. Their engineers are currently investigating the cause for resolution.
***** Update *****
Engineers are on their way to site and suspect cable damage in the area as not all customers in this area are affected.
Please accept our apologies for any inconvenience caused.
Posted: 2025-06-18 15:09:38 Updated: 2025-06-18 16:11:08
Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .
These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Sub-Optimal Service / Planned Maintenance |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre | 99.6% | 0.5% | Great |
| Fibre Heroes | 98.8% | 0.3% | Great |
| Openreach | 99% | 0.8% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|
There are no reported MSO's at this time.
The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.
| Area Code | Towns Affected |
|---|---|
| 01424 | Hastings, Bexhill, Baldslow, Battle, Guestling, Crowhurst, Brightling, Cooden, Castleham, Sedlescombe, Brede, Ninfield, |
| 01633 | Newport, Maindee, Penhow, Rhiwderin, Llanwern, Caerleon, Machen, Tredunnock, Maesglas, Cwmbran, Risca, Castleton, Newport Chartist, Magor, |
| 01435 | Horam Road, Rushlake Green, Heathfield, Mayfield, Burwash, |
| 01773 | Pinxton, Ripley, Alfreton, Belper, Leabrooks, Langley Mill, Cowers Lane, Tibshelf, Ambergate, |
| 01332 | Derby, Shardlow, Peartree, Willowcroft, Mickleover, Allestree Park, Alvaston, Chellaston, Melbourne, Castle Donington, Horsley, Kirk Langley, Breadsall, Duffield, Draycott, |
| 01629 | Dethick, Carsington, Matlock, Youlgreave, Great Longstone, Winster, Darley Dale, Bakewell, Wirksworth, |
| 01227 | Whitstable, Herne Bay, Canterbury, Petham, Stelling Minnis, Sturry, Wingham, Chartham, Boughton, Chestfield, Bridge, Chislet, |
| 01473 | Ipswich Town, Foxhall, Whitton, Kesgrave, Charsfield, Great Wenham, Holbrook, Belstead, Hintlesham, Nacton, Offton, Copdock, Grundisburgh, Waldringfield, Woolverstone, Witnesham, Shotley, Hadleigh Suffolk, Claydon, Helmingham, |
| 01455 | Lutterworth, Leire, Stoke Golding, Wolvey, Hinckley, Sapcote, Sutton Elms, Market Bosworth, Desford, Earl Shilton, Thurlaston, |
| 01512 | North, Stoneycroft, Liverpool Central, Stanley, Liverpool Royal, Widnes, Liverpool Waterloo, Anfield, Rock Ferry, |
| 01514 | Hale, Widnes, Gateacre, Prescot, Cressington, Huyton, Hunts Cross, North, Bromborough, Netherley, Arrowebrook, Claughton, |
| 01515 | Maghull, Aintree, Arrowebrook, Liverpool Sefton Park, North, Simonswood, |
| 01516 | Mountwood, Liverpool Royal, Liverpool Central, Arrowebrook, Liverpool Birkenhead, Wallasey, Caldy, Hoylake, Simonswood, Rock Ferry, Irby, Claughton, |
| 01517 | Liverpool Royal, Hunts Cross, Childwall, Allerton, Lark Lane, Cressington, Liverpool Sefton Park, |
| 01518 | |
| 01795 | Sittingbourne, Leysdown, Teynham, Faversham, Sheerness, Milstead, Newington, Minster Sheppey, Eastchurch, Doddington, Eastling, |
| 01788 | West Haddon, Rugby, Dunchurch, Crick, Pailton, Swinford, Braunston, |
| 01246 | Chesterfield, Bolsover, Clay Cross, Old Whittington, Staveley, Dronfield, Eckington, Holymoorside, Clowne, Baslow, Ashover, Holmewood, |
| 01420 | Bentley, Bordon, Selborne, Blackmoor, Alton, Medstead, Tisted, |
| 01772 | Preston, Ribbleton, Penwortham, Leyland, Bamber Bridge, Ashton On Ribble, Fulwood, Croston, Longton, Freckleton, Longridge, Kirkham, Catforth, Hesketh Bank, Broughton, Samlesbury, |
| 01254 | Pleasington, Accrington, Wilpshire, Blackburn, Darwen, Mellor, Ribchester, Whalley, Stonyhurst, Great Harwood, Brinscall, Hoghton, |
| 01253 | Blackpool Sands, South Shore, Layton, Cleveleys, North Shore, Lytham, Marton, St Annes, Fleetwood, Hambleton, Pilling, Knott End, Weeton, Poulton-le-fylde, |
| 01626 | Newton Abbot, Teignmouth, Bickington, Bovey Tracey, Chudleigh, Dawlish, Shaldon, Starcross, |
| 01524 | Hornby, Ingleton, Clapham, Bentham, Kirkby Lonsdale, Barbon - All Digital, Lancaster, Morecambe, Silverdale, Carnforth, Galgate, Arnside, Caton, Burton, Forton, Halton On Lune, Hest Bank, Heysham, |
| 01257 | Chorley, Appley Bridge, Standish, Eccleston, Parbold, Coppull, Adlington, |
| 01928 | Runcorn Main, Manor Park, Runcorn East, Helsby, Frodsham, Manley, Kingsley, |
| 01942 | Orrell, Wigan, Hindley, Leigh, Ashton In Makerfield, Westhoughton, Aspull, Platt Bridge, Atherton, |
| 01785 | Stafford, Adbaston, Seighford, Woodseaves, Stone, Milford, Penkridge, Yarnfield, Bradley, Gnosall, Wheaton Aston, Eccleshall, |
| 01889 | Weston, Dapple Heath, Field, Rugeley, Hamstall Ridware, Hilderstone, Rocester, Hollington, Sandon, Uttoxeter, Little Haywood, |
| 01770 | Brodick, Lamlash, Whiting Bay, Corrie, Kildonan, Lochranza, Machrie, Pirnmill, Shiskine, Sliddery, |
| 01282 | Burnley, Nelson, Earby, Colne, Padiham, Barnoldswick, |
| 01612 | Manchester Central, Collyhurst, Urmston, Mercury, Moss Side, Blackfriars, Stockport, Manchester Ardwick, Ashton, Heaton Moor, Failsworth, Manchester East, Woodley, Cheetham Hill, Rusholme, Altrincham, Didsbury, Manchester Bury, Whitefield, |
| 01613 | Manchester Central, Droylsden, Stalybridge, Hyde, Denton, Ashton, Stockport, Moss Side, Trafford, Oldham, Whitefield, Pendleton, Gatley, |
Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.
