Announcement
Full Fibre Outage
Message from our suppliers:
"Nokia OLTs in all of our areas will have lost internet connectivity. Nokia are assisting us with identifying the cause of the issue and the resolution. This work is ongoing."
We will of course endeavour to keep you updated as soon as new information is made available to us.
UPDATE:
"We have identified the cause of the issue and put a fix in place to bring your customers back into service."
Posted: 2022-11-25 15:00:39 Updated: 2022-11-25 15:57:36
Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .
| Announcement | Sub-Optimal Service / Planned Maintenance |
|---|---|
| Broadband - ADSL/FTTC/FTTP | Good Service |
| Broadband - EtherWifi | Good Service |
| E-Mail - Incoming (POP/IMAP/Webmail) | Good Service |
| E-Mail - Incoming (Spam Filtering) | Good Service |
| E-Mail - Outgoing (SMTP) | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Letchworth | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Amsterdam | Good Service |
| Peering - Frankfurt | Good Service |
| Peering - London | Good Service |
| Peering - Paris | Good Service |
| Peering - Stockholm | Good Service |
| Service Update | Good Service |
| Support - Telephone | Good Service |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| 21CN MULTI-SERVICE : CLEVELEYS UNIT A : LOSS OF SERVICE | 01253, | Updated | 01/12 14:47 | 01/12 15:30 | 01/12 19:46 | |
| FTTC NNBSMS Glenrothes South PCP 1 | Updated | 01/12 14:40 | 01/12 15:30 | 02/12 18:00 | ||
| FTTP TMAMLHL | Updated | 01/12 14:10 | 01/12 15:16 | 02/12 14:55 | ||
| NGA FTTC NMBHKM THAME PCP 1, OX9 2AL. Switch down | Updated | 01/12 03:39 | 01/12 15:16 | 02/12 23:59 | ||
| FTTC BAACHM Cleveleys | Initial | 01/12 14:53 | 01/12 15:15 | 01/12 20:52 | ||
| Service affecting outage - Loss of Service | 01621, 01245, 01376, | WICKHAM BISHOPS, HATFIELD PEVEREL, TOLLESBURY, GOLDHANGER, WITHAM | Updated | 01/12 12:13 | 01/12 15:00 | 01/12 17:00 |
| FTTC BAABUN | Updated | 01/12 11:06 | 01/12 15:00 | 01/12 17:07 | ||
| cable damage effecting DP 784 X & W | Updated | 04/11 11:31 | 01/12 14:30 | 19/12 12:32 | ||
| FTTC BAAIHW East Wigston | Updated | 01/12 13:38 | 01/12 14:00 | 01/12 19:38 | ||
| FTTC NMESCV Thame PCP 11 | Updated | 01/12 13:29 | 01/12 13:45 | 01/12 19:28 | ||
| FTTC NMCTXO Budleigh Salterton PCP 9 | Updated | 01/12 11:36 | 01/12 13:30 | 02/12 18:00 | ||
| NGA FTTP BAAGPT 0/19/0 HAMMERSMITH FTTP port down | Updated | 01/12 03:03 | 01/12 13:30 | 05/12 18:00 | ||
| FTTC BAACLV Hampton | Updated | 01/12 12:01 | 01/12 12:30 | 01/12 18:00 | ||
| FTTC BAACLV Hampton | Updated | 01/12 08:54 | 01/12 12:00 | 01/12 14:00 | ||
| FTTC BAAFVC Oban slot 3 port 0 - OGHP50733009 SFBB00054595 | Initial | 01/12 11:45 | 01/12 12:00 | 03/12 03:37 | ||
| FTTC NPAOBV Budleigh Salterton PCP 9 | Initial | 01/12 11:47 | 01/12 12:00 | 01/12 17:43 | ||
| FTTC BAAEMO Coatbridge | Initial | 01/12 11:51 | 01/12 12:00 | 01/12 17:51 | ||
| FTTP TSADGUZ Newtown | Updated | 01/12 11:10 | 01/12 11:30 | 03/12 11:08 | ||
| FTTC BAALMK Chislehurst | Updated | 01/12 11:05 | 01/12 11:30 | 01/12 17:04 | ||
| FTTC NPAHKW Telford PCP 54 | Initial | 01/12 10:47 | 01/12 11:00 | 01/12 16:46 | ||
| 21CN WBC COPPER : FLAXTON MOOR : LOSS OF SERVICE (CI) | 01904, | Updated | 01/12 08:51 | 01/12 10:45 | 01/12 13:48 | |
| Exchange Saint Barnabas S vert cable going down needs PTO to prove MH location | Updated | 02/11 08:33 | 01/12 10:30 | 09/12 16:30 | ||
| 400 pr cable damaged | Updated | 01/12 08:44 | 01/12 10:15 | 09/12 17:00 | ||
| FTTC HAAAOG Smallfield | Updated | 01/12 09:40 | 01/12 10:00 | 01/12 15:39 | ||
| FTTP BAAGJQ Newtown | Updated | 01/12 09:06 | 01/12 09:45 | 03/12 09:33 | ||
| FTTC BAAKIH Peebles | Updated | 01/12 07:42 | 01/12 08:00 | 01/12 13:40 | ||
| FTTC BAAKIH Peebles | Updated | 01/12 07:45 | 01/12 08:00 | 01/12 13:40 | ||
| FTTP BAAKIH Peebles | Initial | 01/12 07:46 | 01/12 08:00 | 01/12 13:40 | ||
| 21CN WBC COPPER : EDINBURGH LOANHEAD : LOSS OF SERVICE : MSAN LINE CARD | 01314, | Updated | 01/12 06:28 | 01/12 07:00 | 02/12 06:21 | |
| 21CN MULTI-SERVICE : STAMFORD TE : LOSS OF SERVICE | 01778, 01780, | Updated | 01/12 05:04 | 01/12 06:15 | 01/12 10:04 | |
| 21CN WBC FIBRE : ADEL TE : LOSS OF SERVICE | Initial | 01/12 00:51 | 01/12 03:45 | 01/12 08:37 | ||
| 21CN MULTI-SERVICE : BUNGAY TE : LOSS OF SERVICE | 01502, | Updated | 01/12 00:57 | 01/12 02:00 | 01/12 05:56 | |
| EXCHANGE EQUIPMENT FAULTY | Updated | 29/11 15:09 | 30/11 09:00 | 11/12 17:00 | ||
| TM req to access PCP due to safety issues - lead flt ww1upt28 | Updated | 24/11 15:12 | 30/11 08:30 | 02/12 10:14 | ||
| Exchange Allesley MH access required DP399 | Updated | 07/11 11:10 | 30/11 08:15 | 08/12 20:06 | ||
| Cable breakdown; faulty e-sides, proven by SD Field Engineer | Updated | 25/11 10:56 | 30/11 07:30 | 13/12 17:09 | ||
| 100pr a/c span req - lead flt ww1ulg58 | Updated | 17/11 13:47 | 29/11 08:15 | 02/12 08:03 | ||
| FTTC NNATDS Hunts Cross PCP 5 | Cleared | 30/11 09:50 | 01/12 14:00 | 30/11 20:47 |
There are no planned engineering works taking place at this time.
Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.
