SuperFast broadband
All our SuperFast broadband services can be used by home and business users.
| download | upload | care level | static ipv4 addresses |
streams | monthly cost ex. vat |
||
|---|---|---|---|---|---|---|---|
|
SuperFast Basic FTTP & SoGEA |
Upto 40Mbit/s |
Upto 10Mbit/s |
standard | 1 | Upto 1 Ultra HD |
£25.00 |
|
|
SuperFast Standard FTTP & SoGEA |
Upto 80Mbit/s |
Upto 20Mbit/s |
standard | 1 | Upto 3 Ultra HD |
£30.00 |
|
|
SuperFast Plus FTTP & SoGEA |
Upto 80Mbit/s |
Upto 20Mbit/s |
enhanced | 1, 4 or 8 | Upto 3 Ultra HD |
£40.00 |
|
|
SuperFast Business FTTP & SoGEA |
Upto 80Mbit/s |
Upto 20Mbit/s |
critical | 1, 4 or 8 | Upto 3 Ultra HD |
£50.00 |
All packages include by default Unlimited Downloads & Uploads, Static IPv4 Address & Static IPv6 block (native/48) & excellent support from our UK based team.
SuperFast FTTP services are subject to a 12 month contract, SuperFast SoGEA services are subject to a 1 month contract.
FTTP - Fibre to the premises
FTTP provides service over a fibre optic cable from the exchange to your premises ensuring a fast and reliable connection.
SoGEA - Fibre To The
Cabinet
SoGEA provides service over a fibre optic cable from the exchange to the street cabinet, and then via a copper cable from the cabinet to your premises.
This is similar to FTTC but is cheaper as no voice service is provisioned.
Standard Care
Standard Care operates during BT
Normal Working Hours. BT will clear the
fault within 40 clock hours of receipt of
the fault report, excluding any allowable
parked time.
Enhanced Care
Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. BT will respond to a fault report within 3 hours of receipt of the fault report and BT will clear the fault within 20 hours of receipt of the fault report, excluding any allowable parked time.
Critical Care
Critical Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. BTW will clear the fault within 7 hours of receipt of the fault report, excluding any allowable parked time.
| download | upload | care level | streams | monthly cost ex. vat |
||
|---|---|---|---|---|---|---|
|
SuperFast Basic FTTC |
Upto 40Mbit/s |
Upto 10Mbit/s |
standard |
Upto 1 Ultra HD |
£32.00 |
|
|
SuperFast Standard FTTC |
Upto 80Mbit/s |
Upto 20Mbit/s |
standard |
Upto 3 Ultra HD |
£38.00 |
|
|
SuperFast Plus FTTC |
Upto 80Mbit/s |
Upto 20Mbit/s |
enhanced |
Upto 3 Ultra HD |
£50.00 |
All packages include Unlimited Downloads & Uploads, Static IPv4 Address & Static IPv6 block (native/48) & excellent support from our UK based team.
Calls from 1.0p per minute and optional inclusive call packages are available from £5.00 per month.
A £4.50 per month discount on these prices applies if you use keep your non IDNet phone supplier.
SuperFast FTTC services are subject to a 1 month contract.
FTTC - Fibre To The Cabinet
FTTC provides service over a fibre optic cable from the exchange to the street cabinet, and then via a copper cable from the cabinet to your premises. This is much better than the traditional copper ADSL service but slower and less reliable than FTTP.
Standard Care
Standard Care operates during BT
Normal Working Hours. BT will clear the
fault within 40 clock hours of receipt of
the fault report, excluding any allowable
parked time.
Enhanced Care
Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. BT will respond to a fault report within 3 hours of receipt of the fault report and BT will clear the fault within 20 hours of receipt of the fault report, excluding any allowable parked time.
Why IDNet as your SuperFast provider?
Speed!
The lowest-latency network in the UK.
Consistency
The speeds you need.
Even during peak times.
Reliability
Our re-connectivity technology
makes our network the most reliable.
Support
UK-based expert 24/7 support.
Sustainability
The UK’s First B Corp ISP.
Security
Military grade network.
It's all in the details
Broadband speeds are affected by your proximity to your local telephone street cabinet, quality of your phone line and any internal wiring. Estimated synchronisation speeds for your line are based on a clean line (i.e. in good condition), the DSL router being connected directly to the Openreach master socket and computer being connected via ethernet cable (any speed related issue will require this setup in order to do diagnostics).
Most FTTC Migrations are free of charge. For new connections and transfers from full LLU (Sky / Talk Talk) or Cable (Virgin Media) there is a combined activation charge of £50.00. See our price list for full details. FTTC connections are subject to a 1 month contract.
FTTC services are contended so throughput speed may be below synchronisation speed at peak times, if you require an un-contended service please speak to us about out EtherPro Leased Lines.
Broadband speeds are affected by your proximity to your local telephone street cabinet & quality of your line. Estimated synchronisation speeds for your line are based on a clean line (i.e. in good condition), the DSL router being connected directly to the Openreach master socket and computer being connected via ethernet cable (any speed related issue will require this setup in order to do diagnostics).
SoGEA installations are subject to an installation charge of £50.00.
SoGEA connections are subject to a 1 month contract.
SoGEA services are contended so throughput speed may be below synchronisation speed at peak times, if you require an un-contended service please speak to us about out EtherPro Leased Lines.
