Announcement
The office will be closed from 12 noon on Tuesday 23rd December through to Friday 2nd January. During this time assistance is available as follows:
Technical Support:
Available 24/7 throughout the Christmas period via telephone on 0800 331 7000 only.
Orders:
Closed from 12 noon on 23rd December - 2nd January. Any orders submitted during this period will be processed from Friday 2nd January 2026.
Billing & General Enquiries:
Please email support@idnet.com for assistance. Email responses will be provided on working days between 8am - 4.30pm.
We would like to wish all our customers a merry Christmas and happy new year!
Posted: 2025-12-23 08:11:34 Updated: 2025-12-23 08:12:11
Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .
These statuses are updated manually when a confirmed incident has occurred.
| Announcement | OK |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
Our network providers perform essential maintenance on their networks during the early hours of the morning.
Reconnections and short periods of down time may be experienced.
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre | 99.6% | 0.4% | Great |
| Fibre Heroes | 99.8% | 0.7% | Great |
| Openreach | 99.3% | 0.4% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| Fibre - Under Investigation - DSLAM - NMBALK - Bingley - BHC | Updated | 24/12 16:28 | 24/12 17:15 | 25/12 23:59 | ||
| Fibre - Under Investigation - DSLAM - NMBILX - Halstead - HBD | Updated | 23/12 14:27 | 24/12 17:15 | 24/12 22:00 | ||
| 21CN MULTI-SERVICE : GREAT DUNMOW : LOSS OF SERVICE | 01371, | Updated | 24/12 13:25 | 24/12 17:00 | 24/12 17:30 | |
| Fibre - Under Investigation - DSLAM - NNAFFW - Ilminster - IL | Updated | 24/12 15:55 | 24/12 17:00 | 24/12 21:55 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFMH /shelf=0/slot=16/port=7 - Coldstream - CSM | Updated | 24/12 08:12 | 24/12 16:45 | 26/12 00:00 | ||
| Fibre - General wear and tear - IL2S - BAALWU /rack=1/shelf=1/slot=LT7/port=2 - Musselburgh - EH/MUS | Updated | 24/12 11:05 | 24/12 16:45 | 24/12 17:05 | ||
| Fibre - Hardware Failure - IL2S - BAAMXV-OLT3 - Grimsby Tk Subs - GY | Updated | 24/12 13:46 | 24/12 16:30 | 24/12 19:34 | ||
| Fibre - Under Investigation - DSLAM - NMBWWQ - Bulwell - BSY | Updated | 24/12 12:01 | 24/12 14:45 | 24/12 18:01 | ||
| Fibre - Under Investigation - IL2SOLT - BAAKIR /shelf=0/slot=1/port=5 - Great Dunmow - DFA | Updated | 24/12 13:45 | 24/12 14:45 | 24/12 17:00 | ||
| Fibre - Under Investigation - SPLITTER DP - SDBDLHE - Lampeter - LAK | Updated | 10/12 10:35 | 24/12 14:15 | 12/01 13:54 | ||
| Copper - Under Investigation - Exchange Cable - T - Ashby De La Zouch - AZ | Updated | 21/12 09:32 | 24/12 14:00 | 30/12 18:23 | ||
| Fibre - Under Investigation - CBT - CBDXBLJ - Lampeter - LAK | Updated | 06/12 14:54 | 24/12 14:00 | 07/01 13:51 | ||
| Fibre - Under Investigation - SPLITTER DP - SDBDLHI - Lampeter - LAK | Updated | 09/12 14:35 | 24/12 14:00 | 12/01 13:54 | ||
| Fibre - Under Investigation - IL2SOLT - BAAEON /shelf=0/slot=17/port=3 - Ecclesfield - ESF | Updated | 24/12 13:20 | 24/12 13:45 | 24/12 19:20 | ||
| Fibre - Hardware Failure - DSLAM - NMCHKH - Morriston - MLZ | Updated | 24/12 11:47 | 24/12 13:15 | 24/12 18:02 | ||
| Fibre - Under Investigation - FIBRE DP - DAAGGHC - Lampeter - LAK | Updated | 14/12 12:26 | 24/12 12:15 | 31/12 12:23 | ||
| Fibre - Under Investigation - SPLITTER NODE - TSAADSV - Wembley - L/WEM | Updated | 22/12 15:08 | 24/12 11:45 | 02/01 11:24 | ||
| Fibre - Under Investigation - SPLITTER NODE - TSACCGK - Otterburn - OBJ | Updated | 23/12 13:05 | 24/12 11:00 | 30/12 14:41 | ||
| Fibre - Under Investigation - IL2SOLT - BAAKFA /rack=1/shelf=1/slot=LT13/port=7 - Biggar - BVS | Initial | 24/12 10:15 | 24/12 10:30 | 24/12 16:11 | ||
| Fibre - Under Investigation - DSLAM - NMBRPT /shelf=0/slot=1 - Ilkeston - II | Updated | 24/12 07:11 | 24/12 09:45 | 24/12 13:10 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TMZBQUFW - Peebles - PIA | Updated | 22/12 07:46 | 24/12 09:00 | 31/12 08:44 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TMAORFP - Coldstream - CSM | Updated | 22/12 10:29 | 24/12 08:45 | 31/12 08:34 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSAADGM - Ashford - L/AF | Updated | 19/12 14:30 | 23/12 10:15 | 31/12 09:58 | ||
| Fibre - Under Investigation - FIBRE DP - DAAGFIO - Otterburn - OBJ | Updated | 18/12 15:20 | 23/12 09:45 | 30/12 18:52 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSACUAQ - Lampeter - LAK | Updated | 11/12 11:46 | 23/12 09:45 | 31/12 09:08 | ||
| Copper - 3rd Party Damage - Public Unknown - PCP - 4 - Combwich - ZWK | Updated | 19/12 16:13 | 23/12 08:15 | 02/01 17:00 | ||
| Copper - Water Ingress - Exchange Cable - G - Cherry Hinton - ZJV | Updated | 23/12 06:49 | 23/12 07:15 | 31/12 17:00 | ||
| Copper - General wear and tear - DP - 1768 - Paddington - L/PAD | Updated | 19/12 12:25 | 22/12 13:15 | 06/01 17:00 | ||
| Copper - General wear and tear - Exchange Cable - A - Hampden Row - YDR | Initial | 22/12 10:01 | 22/12 10:30 | 31/12 17:55 | ||
| Fibre - Under Investigation - SPLITTER DP - SDBDLHK - Lampeter - LAK | Updated | 14/12 12:26 | 22/12 10:30 | 31/12 10:07 | ||
| Copper - 3rd Party Damage - Public Known - PCP - 9 - Highworth - HIW | Updated | 13/12 19:31 | 22/12 08:30 | 02/01 17:00 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Maintenance - NEHZ-Hexham, NEK-Kenton (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 2 hours during the maintenance window. | ||
| Planned Maintenance - Multiple Exchanges (New) | Our supplier is carrying out planned maintenance affecting the following exchanges: NEMP-Morpeth NENA-Northallerton NENT-Newcastle Central NES-Stockton Customers will lose connectivity for 2 hours during the maintenance window. | ||
| Planned Maintenance - Multiple Exchanges (New) | Our supplier is carrying out planned maintenance affecting the following exchanges: NEW-Wallsend SDCHCHS-Chichester SDCRWLY-Crawley SDESTBR-Eastbourne SDHLSHM-Hailsham SDHV-Brighton Hove Customers will lose connectivity for 2 hours during the maintenance window. | ||
| Planned Maintenance- EALAI - Laindon (New) | We are are completing maintenance on the Laindon exchange. Customers may experience downtime during the maintenance window. | ||
| Planned Maintenance - NDASF - Ashford (New) | We are are completing maintenance on the Ashford exchange. Customers may experience downtime during the maintenance window. | ||
| Planned Maintenance - NDMAI - Maidenstone (New) | We are are completing maintenance on the Maidenstone exchange. Customers may experience downtime during the maintenance window. | ||
| Planned Maintenance - Chorlton Cum Hardy (MRCHO) (New) | Engineers will be performing maintenance affecting services at Chorlton Cum Hardy (MRCHO) exchange. Services at risk for maintenance window. | ||
| Planned Maintenance - Prestwich (MRPRE) (New) | Engineers will be performing maintenance affecting services at Prestwich (MRPRE) exchange. Services at risk for maintenance window. | ||
| Planned Maintenance - Northwich (MRNOR) (New) | Engineers will be performing maintenance affecting services at Northwich (MRNOR) exchange. Services at risk for maintenance window. |
