There are currently no service notifications.
Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .
These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Good Service |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre National Access | 99.3% | 0.5% | Great |
| Fibre Heroes | 100% | 0% | Great |
| Openreach | 99.4% | 0.5% | Great |
| CityFibre Local Access | 98.3% | 1.3% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| Fibre - Under Investigation - DSLAM - NMAZHB - Upminster - L/UP | Updated | 29/05 19:42 | 29/05 22:30 | 30/05 23:59 | ||
| Fibre - Under Investigation - IL2SOLT - BAANKP-OLT3 - Rotherham North - RH/N | Updated | 29/05 20:14 | 29/05 20:30 | 30/05 02:13 | ||
| Fibre - General wear and tear - SPLITTER NODE - TSAAJOF - Redruth - RCE | Updated | 29/05 13:22 | 29/05 20:30 | 05/06 14:39 | ||
| Fibre - Under Investigation - DSLAM - NPAKKF - Upminster - L/UP | Updated | 29/05 19:46 | 29/05 20:15 | 30/05 01:45 | ||
| Fibre - Under Investigation - SPLITTER DP - SDBCHWQ - Skenfrith - SFJ | Updated | 27/05 14:25 | 29/05 18:15 | 02/06 17:28 | ||
| 21CN MULTI-SERVICE : THATCHAM : LOSS OF SERVICE | 01189, | Updated | 29/05 17:23 | 29/05 18:00 | 29/05 22:18 | |
| Fibre - Under Investigation - AggregatedCable - TMZCQMTK /shelf=0/slot=5/sub_slot=4 - Dunster - DFD | Updated | 29/05 15:30 | 29/05 15:45 | 29/05 21:29 | ||
| Fibre - Power Loss - DSLAM - NNATNK - Greenock - GK | Updated | 29/05 15:11 | 29/05 15:45 | 29/05 15:33 | ||
| Fibre - Under Investigation - CBT - CBDWDGZ - Parsons Green - L/REN | Updated | 29/05 11:27 | 29/05 15:15 | 03/06 15:07 | ||
| Copper - Under Investigation - Exchange Cable - RR - Romford South - L/RM | Initial | 29/05 14:47 | 29/05 15:15 | 29/05 19:42 | ||
| Fibre - Under Investigation - IL2S - BAACGW /shelf=0/slot=10/port=1 - Chichester - CHA | Updated | 29/05 08:50 | 29/05 14:15 | 30/05 10:10 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFGR /shelf=0/slot=17/port=7 - Newby Bridge - NBS | Updated | 27/05 09:23 | 29/05 14:00 | 01/06 17:00 | ||
| Fibre - Under Investigation - IL2S - BAACQA /shelf=0/slot=9 - Exmouth - EEZ | Updated | 29/05 12:01 | 29/05 13:45 | 29/05 17:02 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TMZDCTQQ - Bootle - LV/BOO | Updated | 28/05 10:46 | 29/05 13:45 | 02/06 13:19 | ||
| Fibre - Under Investigation - IL2SOLT - BAALYT-OLT3 BAALYT-OLT3-21 - West Bromwich - BM/WES | Initial | 29/05 13:31 | 29/05 13:45 | 29/05 19:21 | ||
| Fibre - Under Investigation - IL2SOLT - BAAEIX /shelf=0/slot=18/port=0 - Lampeter - LAK | Updated | 27/05 09:23 | 29/05 13:00 | 03/06 12:45 | ||
| Fibre - Under Investigation - SPLITTER DP - SDBJIKA - Whitefield - MR/WHI | Updated | 29/05 09:30 | 29/05 12:45 | 05/06 12:24 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFWR /shelf=0/slot=15/port=6 - Monmouth - MU | Initial | 29/05 12:16 | 29/05 12:30 | 29/05 18:15 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFDW /shelf=0/slot=14/port=1 - null - BP/EX | Updated | 29/05 11:25 | 29/05 11:45 | 29/05 17:24 | ||
| Copper - General wear and tear - DP - 681 - Bideford - BGF | Updated | 29/04 10:04 | 29/05 11:45 | 05/06 17:00 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFVA /shelf=0/slot=17/port=6 - Barrhead - GW/BAR | Updated | 29/05 10:37 | 29/05 11:00 | 29/05 16:37 | ||
| Fibre - Under Investigation - DSLAM - NMBJBL - Downpatrick - DJE | Updated | 29/05 10:05 | 29/05 10:30 | 29/05 16:05 | ||
| 21CN WBC COPPER : MEIFOD : LOSS OF SERVICE : MSAN LINE CARD | 01938, | Updated | 29/05 08:19 | 29/05 09:00 | 30/05 07:58 | |
| Fibre - Under Investigation - DSLAM - NMBRZI - Grantham - GM | Updated | 29/05 06:01 | 29/05 06:30 | 29/05 12:00 | ||
| Fibre - Under Investigation - DSLAM - NNATRE - Rochdale - RO | Updated | 28/05 14:03 | 28/05 17:30 | 29/05 23:59 | ||
| Copper - 3rd Party Damage - Public Unknown - DP - 196 - Hemyock - HYK | Updated | 28/05 12:31 | 28/05 15:30 | 03/06 15:14 | ||
| Copper - Fire - DP - 1549 - Thatcham - TQH | Updated | 26/05 08:19 | 28/05 10:15 | 02/06 17:00 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - C - Nuneham - NHM | Updated | 29/04 14:35 | 27/05 16:00 | 05/06 15:54 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSACXXS - Aberconwy - ABW | Updated | 26/05 08:34 | 27/05 12:45 | 08/06 16:52 | ||
| Fibre - Under Investigation - IL2S - BAAMUK /rack=1/shelf=1/slot=LT10/port=12 | Cleared | 28/05 11:00 | 29/05 23:00 | 29/05 22:47 | ||
| Fibre - Under Investigation - AggregatedCable - TMZBPAEB /shelf=0/slot=1/sub_slot=3 - Kirkcaldy / Beveridge - KI | Cleared | 28/05 09:23 | 29/05 23:00 | 29/05 22:47 | ||
| Fibre - Under Investigation - AggregatedCable - TMZDOWSS /shelf=0/slot=1/sub_slot=4 | Cleared | 13/05 09:05 | 29/05 23:00 | 29/05 22:47 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Maintenance - Upper Holloway (CLUPP) (New) | Openreach will be carrying out some maintenance work at Upper Holloway (CLUPP). Customers may see a short disconnection during the maintenance window (12am to 6am 2nd June 2026). We regret any inconvenience this may cause. | ||
| Planned Maintenance - EMRUSHD-Rushden (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour 30 minutes during the maintenance window. | ||
| Planned Maintenance - MYHLT-Leeds - Hunslet (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - MYHLT-Leeds - Hunslet (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - MRRUS-Rusholme (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - CLWAL-Walworth, CMRUGB-Rugby, EMKTTER-Kettering (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - Multiple Exchanges (New) | Our supplier is carrying out planned maintenance affecting the following exchanges: EMSWADL-Swadlincote LCBLP-Blackpool LNBPK-Bowes Park LSMEPK-Merton Park Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - MRBUR-Bury, MRHEA-Heaton Moor (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - MRMOS-Moss Side, MRRUS-Rusholme (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - Multiple Exchanges (New) | We are carrying out planned maintenance affecting the following exchanges: CLSHO-Shoreditch SDCWS-Cowes WEWBAY-Bayswater WEWSOH-Gerrard Street WRWMIN-Westminster Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are carrying out planned works in the area to upgrade a network device. During the maintenance window customers may experience a temporary loss of service. While we expect the work to be completed in under 1 hour, service disruptions may persist for the entire duration of the maintenance window. We apologise for any inconvenience caused by this. | ||
| Planned Maintenance - CLKXX-Kings Cross (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are carrying out planned works in the area to upgrade a network device. During the maintenance window customers may experience a temporary loss of service. While we expect the work to be completed in under 1 hour, service disruptions may persist for the entire duration of the maintenance window. We apologise for any inconvenience caused by this. | ||
| Planned Maintenance - Multiple Exchanges (New) | We are carrying out planned maintenance affecting the following exchanges: CLEUS-Euston CLHOL-High Holborn EACAM-Cambridge LWHARL-Harlesden STSHRLY-Shirley Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are carrying out planned works in the area to upgrade a network device. During the maintenance window customers may experience a temporary loss of service. While we expect the work to be completed in under 1 hour, service disruptions may persist for the entire duration of the maintenance window. We apologise for any inconvenience caused by this. | ||
| Planned Maintenance - Multiple Exchanges (New) | We are carrying out planned maintenance affecting the following exchanges: LNTOT-Tottenham LSCHI-Chislehurst LWACT-London LWHARR-Harrow View WRPIM-Pimlico Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are carrying out planned works in the area to upgrade a network device. During the maintenance window customers may experience a temporary loss of service. While we expect the work to be completed in under 1 hour, service disruptions may persist for the entire duration of the maintenance window. We apologise for any inconvenience caused by this. | ||
| Planned Maintenance - Multiple Exchanges (New) | We are carrying out planned maintenance affecting the following exchanges: EAFAK-Fakenham EAGDM-Great Dunmow LSRUS-Rushey Green STWINTN-Winton WMIPS-Ipsley Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: We are carrying out planned works in the area to upgrade a network device. During the maintenance window customers may experience a temporary loss of service. While we expect the work to be completed in under 1 hour, service disruptions may persist for the entire duration of the maintenance window. We apologise for any inconvenience caused by this. |
