IDNet Status
Notifications
Broadband - ADSL/FTTC/FTTP
Suppliers have advised they are currently investigating a connectivity issue impacting multiple DSL Circuits throughout the UK. Updates will be provided once we receive further information. Please accept our apologies for any inconvenience during this time.
UPDATE: Suppliers have advised, engineers have taken steps to restore service for customers that were affected by the issue earlier today.
Further remediation work may be required while their engineers work with the vendor to understand the root cause of the issue. Some customers may see a further brief disconnection, however they should reconnect immediately.
Posted: 2019-12-05 11:38:18 Updated: 2019-12-05 15:18:15
Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php, our Customer Portal and Apps.
Service Status
| Broadband - ADSL/FTTC/FTTP | Sub-Optimal Service / Planned Maintenance |
|---|---|
| Broadband - EtherWifi | Good Service |
| E-Mail - Incoming (POP/IMAP/Webmail) | Good Service |
| E-Mail - Incoming (Spam Filtering) | Good Service |
| E-Mail - Outgoing (SMTP) | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Letchworth | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Amsterdam | Good Service |
| Peering - Frankfurt | Good Service |
| Peering - London | Good Service |
| Peering - Stockholm | Good Service |
| Service Update | Good Service |
| Support - Telephone | Good Service |
Major Service Outages
21CN WBC COPPER : NEWPORT GWENT : LOSS OF SERVICE |
|
| 2019-12-05 22:13:30 Status: Initial Detected: 2019-12-05 22:03:00 Estimated Clear Time: 2019-12-06 03:07:00 |
|
21CN WBC FIBRE : PICKERING GND-003 : LOSS OF SERVICE |
|
| 2019-12-05 19:16:27 2019-12-05 19:42:29 Status: Updated Detected: 2019-12-05 19:13:00 Estimated Clear Time: 2019-12-06 00:07:00 |
|
21CN WBC COPPER : BUCHLYVIE : LOSS OF SERVICE (CI) |
|
| 2019-12-05 10:11:49 2019-12-05 10:23:04 2019-12-05 10:54:30 2019-12-05 12:15:25 2019-12-05 14:01:33 2019-12-05 16:26:50 Status: Updated Detected: 2019-12-05 10:08:00 Estimated Clear Time: 2019-12-05 20:00:00 |
|
21CN WBC FIBRE : DRONFIELD : LOSS OF SERVICE |
|
| 2019-12-05 11:45:09 2019-12-05 12:32:24 2019-12-05 13:44:14 Status: Updated Detected: 2019-12-05 11:43:00 Estimated Clear Time: 2019-12-05 16:37:00 |
|
21CN WBC : BOURNEMOUTH : LOSS OF SERVICE |
|
| 2019-12-05 11:42:12 2019-12-05 11:42:00 Status: Updated Detected: 2019-12-05 11:31:00 Estimated Clear Time: 2019-12-05 16:31:00 |
|
21CN WBC COPPER : LONG CRENDON : MSAN LINE CARD |
|
| 2019-12-05 06:13:10 Status: Initial Detected: 2019-12-05 06:11:00 Estimated Clear Time: 2019-12-06 06:05:00 |
|
21CN MULTI-SERVICE : LEIGHTON BUZZARD : LOSS OF SERVICE |
|
| 2019-12-05 00:43:20 Status: Initial Detected: 2019-12-05 00:37:00 Estimated Clear Time: 2019-12-05 05:37:00 |
|
21CN WBC COPPER : STEWKLEY EXCHANGE : LOSS OF SERVICE |
|
| 2019-12-05 00:30:32 Status: Initial Detected: 2019-12-05 00:29:00 Estimated Clear Time: 2019-12-05 05:27:00 |
|
21CN MULTI-SERVICE : LEIGHTON BUZZARD GND-004 : UNIT AT RISK |
|
| 2019-12-05 00:39:42 Status: Initial Detected: 2019-12-05 00:36:00 Estimated Clear Time: 2019-12-05 05:26:00 |
|
Planned Engineering Work
The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.
01277 01268 01302 01709Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.