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Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .
These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Good Service |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
Our network providers perform essential maintenance on their networks during the early hours of the morning.
Reconnections and short periods of down time may be experienced.
| Service | Connections Currently Active | Recent Disconnects | Status | |
|---|---|---|---|---|
 |
ADSL2PLUS | 95.8% | 3.1% | Great |
|
FTTC | 98% | 1.5% | Great |
|
FTTP | 99.1% | 0.7% | Great |
|
SOGEA | 99% | 1.1% | Great |
 |
FTTH | 99.2% | 0.4% | Great |
|
FTTP-CF | 100% | 0% | Great |
|
FTTP-CFLA | 99.3% | 0.4% | Great |
 |
FTTP-FF | 100% | 0% | Great |
 |
FTTP-MS3 | 97.6% | 0% | Great |
 |
FTTP-TR | 100% | 0% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| Fibre - Under Investigation - IL2SOLT - HAACVX - Neath - NM | Initial | 14/07 00:27 | 14/07 00:45 | 14/07 06:26 | ||
| 21CN MULTI-SERVICE : SWANSEA CENTRAL : LOSS OF SERVICE | Initial | 14/07 00:17 | 14/07 00:45 | 14/07 05:05 | ||
| BT Wholesale - 21CN Incident Report: BTW Reference: 65934/26: Supplier Reference: AF-IE-3035646781: Issue UPDATE 2 | Initial | 13/07 22:15 | 13/07 22:45 | 15/07 00:26 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZDCEPC /shelf=0/slot=1/sub_slot=1 - Broadhaven - QHV | Updated | 13/07 20:19 | 13/07 20:45 | 15/07 20:18 | ||
| Fibre - Under Investigation - AggregatedCable - TMZEAIND /shelf=0/slot=3/sub_slot=4 - Banchory - BVH | Updated | 13/07 18:19 | 13/07 19:15 | 14/07 00:18 | ||
| Fibre - Damage - Storm - IL2S - BAAMHG - null - BP/EX | Updated | 13/07 09:49 | 13/07 18:15 | 17/07 18:03 | ||
| Fibre - Under Investigation - IL2S - BAAMPS-OLT3 BAAMPS-OLT3-19 | Updated | 13/07 10:13 | 13/07 18:00 | 14/07 10:16 | ||
| Fibre - Under Investigation - IL2SOLT - BAAOBA /rack=1/shelf=1/slot=LT15/port=7 - Hornchurch - L/HC | Updated | 13/07 17:03 | 13/07 17:30 | 13/07 23:02 | ||
| Copper - Under Investigation - Exchange Cable - D - Woodford - L/BUC | Updated | 10/07 13:07 | 13/07 07:30 | 17/07 17:00 | ||
| Copper - General wear and tear - Exchange Cable - M - West Wickham - L/SPR | Updated | 07/07 09:52 | 13/07 07:30 | 17/07 17:12 | ||
| Fibre - Under Investigation - AggregatedCable - TMAYDOG /shelf=0/slot=3/sub_slot=4 - Camelford - CBE | Updated | 10/07 12:39 | 11/07 13:45 | 17/07 18:00 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZBFNJF /shelf=0/slot=25/sub_slot=1 - Cheadle - CFU | Updated | 08/07 11:04 | 10/07 15:15 | 16/07 15:05 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMAGQQB /shelf=0/slot=1/sub_slot=1 - Latchingdon - LAR | Updated | 07/07 16:17 | 10/07 14:00 | 17/07 13:56 | ||
| Copper - Damage - Lightning - DP - 154 - Wemyss Bay - WRD | Updated | 08/07 09:13 | 10/07 08:15 | 15/07 17:00 | ||
| Fibre - Under Investigation - DSLAM - NPAIHT - Leyburn - LEB | Cleared | 13/07 18:03 | 14/07 00:00 | 13/07 18:33 | ||
| 21CN MULTI-SERVICE : ST ALBANS : DEGRADED SERVICE | Cleared | 13/07 19:33 | 14/07 00:00 | 13/07 19:37 | ||
| Fibre - Hardware Failure - IL2S - BAAOHN-SPINE2 BAAOHN-SPINE2|BAAOHN-OLT4|1 - Fernhill Heath - FCA | Cleared | 13/07 12:19 | 14/07 00:00 | 13/07 14:26 | ||
| Fibre - Under Investigation - DSLAM - NMANRA - Willesden - L/WIL | Cleared | 13/07 13:05 | 14/07 00:00 | 13/07 23:13 | ||
| Fibre - Hardware Failure - DSLAM - NMAYWF - Falmouth - FA | Cleared | 13/07 13:51 | 14/07 00:00 | 13/07 15:58 | ||
| Fibre - Software Failure - IL2S - BAALPO /rack=1/shelf=1/slot=LT1/port=3 | Cleared | 13/07 14:19 | 14/07 00:00 | 13/07 14:39 | ||
| 21CN MULTI-SERVICE : MANSFIELD TE : INCIDENT CANCELLED | 01623, | Cleared | 13/07 15:20 | 14/07 00:00 | 13/07 14:27 | |
| 21CN WBC COPPER : HAWKHURST : LOSS OF SERVICE | 01580, | Cleared | 13/07 17:07 | 14/07 00:00 | 13/07 22:24 | |
| Fibre - Hardware Failure - IL2S - HEAAUM /rack=1/shelf=1/slot=LT13 - Skelmanthorpe - SMH | Cleared | 13/07 17:32 | 14/07 00:00 | 13/07 18:18 | ||
| Fibre - Hardware Failure - IL2S - BAAMXX-SPINE2 BAAMXX-SPINE2|BAAMXX-OLT15|1 - null - OF/EX | Cleared | 13/07 11:42 | 14/07 00:00 | 13/07 20:47 | ||
| Fibre - Under Investigation - AggregatedCable - TUAAVJW /shelf=0/slot=5 - Newcastle - NL | Cleared | 13/07 17:12 | 14/07 00:00 | 13/07 17:33 | ||
| Fibre - Under Investigation - IL2SOLT - BAAEDQ /shelf=0/slot=16/port=0 - Shipston On Stour - SIV | Cleared | 13/07 04:31 | 14/07 00:00 | 13/07 05:30 | ||
| Fibre - Under Investigation - IL2SOLT - BAAOOH-OLT13 - Telford - WS | Cleared | 13/07 00:24 | 14/07 00:00 | 13/07 00:42 | ||
| 21CN WBC FIBRE : BIRMINGHAM WEST BROMWICH : LOSS OF SERVICE | Cleared | 13/07 08:39 | 14/07 00:00 | 13/07 08:54 | ||
| Fibre - Under Investigation - IL2SOLT - BAAKQE /shelf=0/slot=17/port=11 - Rainham - L/RA | Cleared | 13/07 09:40 | 14/07 00:00 | 13/07 22:47 | ||
| Fibre - Under Investigation - IL2SOLT - BAAQQL - Waterlooville - WDC | Cleared | 13/07 07:33 | 14/07 00:00 | 13/07 07:47 | ||
| Fibre - Under Investigation - IL2SOLT - BAAQQM - Waterlooville - WDC | Cleared | 13/07 07:33 | 14/07 00:00 | 13/07 07:49 | ||
| Fibre - Under Investigation - IL2SOLT - BAALYT-CP1 BAALYT-CP1-12 - West Bromwich - BM/WES | Cleared | 13/07 08:45 | 14/07 00:00 | 13/07 09:01 | ||
| Fibre - Under Investigation - IL2SOLT - BAAMGU-OLT9 - Ruislip - L/RP | Cleared | 13/07 10:43 | 14/07 00:00 | 13/07 10:52 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Maintenance - CityFibre - Multiple Sites - 14950 (New) | CityFibre will be carrying out planned maintenance in the following areas: Barnsley (SLBY) Bishops Stortford (EAIBS) Bolton (LCBOL) Portsmouth North End (SDPNRTH) Warwick (CMWARW) Leamington Spa (CMLGS) The maintenance window is scheduled between 00:00 and 06:00 BST, during which a single outage of up to 30 minutes is expected while the work is carried out. We regret any inconvenience this may cause. | ||
| Planned Maintenance - CityFibre - Multiple Sites - 14949 (New) | CityFibre will be carrying out planned maintenance in the following areas: Clacton-on-Sea (EACLN) Erdington Evesham (WMEV) Midsomer Norton (SSMID) The maintenance window is scheduled between 00:00 and 04:00 BST, during which a single outage of up to 30 minutes is expected while the work is carried out. We regret any inconvenience this may cause. | ||
| Planned Maintenance - THGX-Gerrards Cross, WMIPS-Ipsley (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - SMBCD-Beaconsfield, SMCO-Cowley, SSFLT-Filton (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - WRWMIN-Westminster, WWCHRM-Charmouth, WWSIDM-Sidmouth (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - SSMID-Midsomer Norton, STWINTN-Winton, SWCT-Carmarthen (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - LVAIN-Liverpool, LVWAL-Wallasey, MRCEN-Central (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - SSKMD-Bath Kingsmead (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 2 hours during the maintenance window. Reason for maintenance: Hardware upgrade | ||
| Planned Maintenance - MYHUD-Huddersfield (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 2 hours during the maintenance window. Reason for maintenance: Hardware upgrade | ||
| Planned Maintenance - MRMAC-Macclesfield (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: We are performing overnight maintenance in Macclesfield exchange (MRMAC) to upgrade network infrastructure between 23:00 on July 27th and 06:00 on July 28th. Some customers will lose service which is expected to be for a short duration and others should be considered at risk during the maintenance window. We regret any inconvenience this may cause. | ||
| Planned Maintenance - EMMONTF-Montfort (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 2 hours during the maintenance window. Reason for maintenance: Hardware Upgrade | ||
| Planned Maintenance - MRSWI-Swinton, MYGRF-Garforth, MYMOO-Moortown (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 20 minutes during the maintenance window. | ||
| Planned Maintenance - CLLOW-Lower Holloway (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: We are carrying out a planned maintenance work at Lower Holloway (CLLOW). While no interruption is expected for broadband users, we advise that services should be considered to be at risk for the duration of the maintenance window. | ||
| Planned Maintenance - LWACT-London (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Openreach will be performing exchange maintenance on LWACT- Acton - Telephone exchange. Customers may see a short disconnection during the maintenance window. | ||
| Planned Maintenance - LWACT-London (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Our supplier will be performing exchange maintenance on LWACT- Acton - Telephone exchange. Customers may see a short disconnection during the maintenance window. | ||
| Planned Maintenance - LWACT-London (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Our supplier will be performing exchange maintenance on LWACT- Acton - Telephone exchange. Customers may see a short disconnection during the maintenance window. | ||
| Planned Maintenance - LWACT-London (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Our supplier will be performing exchange maintenance on LWACT- Acton - Telephone exchange. Customers may see a short disconnection during the maintenance window. |
All prices shown include VAT @ 20%.
