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Notifications

There are currently no service notifications.

Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php, our Customer Portal and Apps.

Service Status

Broadband - ADSL/FTTC/FTTP Good Service
Broadband - EtherWifi Good Service
E-Mail - Incoming (POP/IMAP/Webmail) Good Service
E-Mail - Incoming (Spam Filtering) Good Service
E-Mail - Outgoing (SMTP) Good Service
EtherPro Leased Lines Good Service
Hosting - Letchworth Good Service
Hosting - Telecity Good Service
Hosting - Telehouse Good Service
Peering - Amsterdam Good Service
Peering - Frankfurt Good Service
Peering - London Good Service
Peering - Stockholm Good Service
Service Update Good Service
Support - Telephone Good Service

Major Service Outages

21CN WBC COPPER : WASHINGBOROUGH : LOSS OF SERVICE

2020-02-16 19:00:00
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

2020-02-16 19:17:39
BT is making progress towards full restoration of service. Further updates will be provided as soon as possible.    Â

Status: Updated

Detected: 2020-02-16 18:57:00

Estimated Clear Time: 2020-02-16 23:57:00

21CN MULTI-SERVICE : NEWCASTLE UPON TYNE : LOSS OF SERVICE

2020-02-16 16:26:21
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

Status: Initial

Detected: 2020-02-16 16:21:00

Estimated Clear Time: 2020-02-16 21:21:00

21CN MULTI-SERVICE : FALKIRK : LOSS OF SERVICE

2020-02-16 12:31:44
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2020-02-16 13:14:44
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2020-02-16 13:43:39
BT is making progress towards full restoration of service. Further updates will be provided as soon as possible.    Â

Status: Updated

Detected: 2020-02-16 12:24:00

Estimated Clear Time: 2020-02-16 17:22:00

21CN ETHERNET FIRST MILE : WALWORTH : LOSS OF CAPACITY

2020-02-16 02:29:40
Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be provided once full customer impact has been validated.

2020-02-16 04:06:08
Replacement hardware has arrived onsite and an ES engineer will be tasked to site by the operation team. Next update will be issued upon a significant development.

2020-02-16 06:18:14
Replacement hardware has arrived onsite and an ES engineer will be tasked to site by the operation team. ETA 06:50. Next update will be issued upon a significant development.

2020-02-16 07:32:27
Replacement hardware has arrived onsite along with the ES engineer. Next update will be issued upon a significant development.

Status: Updated

Detected: 2020-02-16 02:16:00

Estimated Clear Time: 2020-02-16 17:16:00

21CN MULTI-SERVICE : NEWCASTLE UPON TYNE CORE NODE AREA : LOSS OF SERVICE

2020-02-16 05:24:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial

Detected: 2020-02-16 05:20:00

Estimated Clear Time: 2020-02-16 10:17:00

21CN WBC FIBRE : AYLESBURY : LOSS OF SERVICE

2020-02-16 01:49:33
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

2020-02-16 02:09:05
Replacement hardware has been ordered to site with an ETA of 03:09. Root cause and estimated time of repair are unknown at present. Next update will be issued upon a significant development.

2020-02-16 03:02:23
Replacement hardware has been ordered to site with a new ETA of 05:00. The vendor has been engaged to further investigate. Root cause and estimated time of repair are unknown at present. Next update will be issued upon a significant development.

Status: Updated

Detected: 2020-02-16 01:42:00

Estimated Clear Time: 2020-02-16 06:42:00

21CN WBC FIBRE : WHITEABBEY : LOSS OF SERVICE

2020-02-16 00:34:25
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

2020-02-16 00:43:10
Service automatically restored at 00:25, operations will monitor for stability.

Status: Updated

Detected: 2020-02-16 00:29:00

Estimated Clear Time: 2020-02-16 05:29:00

Planned Engineering Work

The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.

01302 01709
 

Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.


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