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| Announcement | Good Service |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre | 99.6% | 0.2% | Great |
| Fibre Heroes | 99.4% | 0.7% | Great |
| Openreach | 96.7% | 4.1% | OK |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| Fibre - Under Investigation - CBT - CBZDJHUY - Welshpool - WEL | Updated | 08/01 23:09 | 08/01 23:30 | 10/01 23:08 | ||
| 21CN WBC FIBRE : KINGTON : LOSS OF SERVICE | Initial | 08/01 22:52 | 08/01 23:15 | 09/01 03:32 | ||
| Fibre - Under Investigation - IL2SOLT - BAAHWK /shelf=0/slot=16/port=2 - null - PZ/UB | Updated | 08/01 22:53 | 08/01 23:15 | 09/01 04:53 | ||
| 21CN MULTI-SERVICE : HEMEL HEMPSTEAD : EMERGENCY PEW | Updated | 07/01 06:23 | 08/01 23:00 | 09/01 06:00 | ||
| Fibre - Under Investigation - DSLAM - NMBDAU - St Austell - SAJ | Initial | 08/01 22:39 | 08/01 23:00 | 09/01 23:59 | ||
| 21CN WBC COPPER : LIVERPOOL CHILDWALL : LOSS OF SERVICE | 01517, | Updated | 08/01 21:57 | 08/01 23:00 | 09/01 02:48 | |
| Fibre - Under Investigation - IL2SOLT - BAAFAL /shelf=0/slot=16/port=6 - Stone - STI | Updated | 08/01 22:05 | 08/01 22:30 | 09/01 04:04 | ||
| Fibre - Under Investigation - AggregatedCable - TMZBRPFX /shelf=0/slot=5/sub_slot=5 - Saltash - SCW | Updated | 08/01 21:55 | 08/01 22:15 | 09/01 03:54 | ||
| Fibre - Under Investigation - DSLAM - NMAQTI - Upton Park - L/GRA | Updated | 08/01 19:19 | 08/01 22:00 | 09/01 23:59 | ||
| 21CN ETHERNET : TOTTON : LOSS OF SERVICE | Updated | 08/01 19:29 | 08/01 21:45 | 09/01 02:00 | ||
| Fibre - Under Investigation - IL2SOLT - BAACOC /shelf=0/slot=9/port=7 - Helston - HHS | Updated | 08/01 19:06 | 08/01 21:30 | 09/01 01:06 | ||
| Fibre - Under Investigation - DSLAM - NMAOVL - Northwood - L/NO | Updated | 08/01 21:07 | 08/01 21:30 | 09/01 03:07 | ||
| Fibre - Under Investigation - IL2SOLT - BAACOC /shelf=0/slot=9/port=5 - Helston - HHS | Updated | 08/01 18:50 | 08/01 21:30 | 09/01 00:49 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZBHTAH /shelf=0/slot=1/sub_slot=1 - Camelford - CBE | Updated | 08/01 20:31 | 08/01 21:00 | 10/01 20:31 | ||
| Fibre - Under Investigation - CBT - CBZBSRIL - Camelford - CBE | Updated | 08/01 20:31 | 08/01 21:00 | 10/01 20:31 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZDHJWP /shelf=0/slot=1/sub_slot=1 - Par - PAK | Updated | 08/01 20:42 | 08/01 21:00 | 10/01 20:41 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZDGULR /shelf=0/slot=1/sub_slot=1 - Germoe - GKO | Initial | 08/01 20:31 | 08/01 20:45 | 10/01 20:17 | ||
| Fibre - Under Investigation - IL2SOLT - BAAHAS /shelf=0/slot=11/port=15 - null - OF/EX | Initial | 08/01 20:05 | 08/01 20:30 | 09/01 01:54 | ||
| Fibre - Under Investigation - IL2SOLT - HAACAY - St Ives - SBO | Updated | 08/01 19:01 | 08/01 20:15 | 09/01 01:01 | ||
| Fibre - Under Investigation - DSLAM - NMEHTK - null - OF/EX | Updated | 08/01 19:55 | 08/01 20:15 | 09/01 01:55 | ||
| Fibre - Under Investigation - AggregatedCable - HAACAY - St Ives - SBO | Updated | 08/01 19:11 | 08/01 20:00 | 09/01 01:11 | ||
| Fibre - Under Investigation - IL2SOLT - BAABUD /shelf=0/slot=12/port=3 - Lincoln Subs - LI | Initial | 08/01 19:03 | 08/01 19:30 | 09/01 00:51 | ||
| 21CN WBC COPPER : NAILSWORTH : LOSS OF SERVICE | 01453, | Updated | 08/01 16:40 | 08/01 18:45 | 08/01 21:40 | |
| Fibre - Under Investigation - IL2SOLT - BAAEHN /shelf=0/slot=16/port=0 - Hay On Wye - HGA | Updated | 08/01 16:30 | 08/01 17:00 | 08/01 22:29 | ||
| Fibre - Under Investigation - DSLAM - NAAJTM - Mile End - L/ADV | Updated | 08/01 15:16 | 08/01 16:15 | 12/01 19:00 | ||
| Fibre - Under Investigation - DSLAM - NMDYWW - Mile End - L/ADV | Initial | 08/01 15:33 | 08/01 15:45 | 08/01 21:15 | ||
| Fibre - Under Investigation - IL2SOLT - BAAGQA /shelf=0/slot=17/port=6 - Mile End - L/ADV | Updated | 08/01 15:14 | 08/01 15:45 | 08/01 21:14 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSACUAQ - Lampeter - LAK | Updated | 11/12 11:46 | 08/01 15:45 | 15/01 09:19 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMANVXD - Barrhead - GW/BAR | Updated | 08/01 14:27 | 08/01 15:15 | 13/01 14:50 | ||
| Fibre - General wear and tear - DSLAM - NMCQNC - Aberlour - AHU | Updated | 08/01 14:46 | 08/01 15:15 | 08/01 20:33 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSBCOIM - Lampeter - LAK | Updated | 08/01 09:18 | 08/01 15:15 | 10/01 09:17 | ||
| 21CN WBC COPPER : THAMES DITTON : LOSS OF SERVICE | 02083, | Updated | 08/01 13:43 | 08/01 14:45 | 08/01 18:34 | |
| Fibre - Under Investigation - DSLAM - NMCBOG - South Shields - SS | Updated | 08/01 10:53 | 08/01 14:45 | 09/01 23:59 | ||
| Fibre - Under Investigation - IL2SOLT - BAAEVC /shelf=0/slot=12/port=16 - Peterborough - PE | Updated | 08/01 11:36 | 08/01 14:45 | 08/01 17:35 | ||
| 21CN WBC FIBRE : EDINBURGH LEITH : LOSS OF SERVICE | 01315, | Updated | 08/01 12:41 | 08/01 14:15 | 08/01 17:23 | |
| Fibre - Under Investigation - IL2SOLT - BAACPA /shelf=0/slot=9 - Leith - EH/LEI | Updated | 08/01 13:29 | 08/01 13:45 | 08/01 19:28 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFPN - Penn - PBZ | Initial | 08/01 13:14 | 08/01 13:30 | 08/01 19:14 | ||
| Fibre - Under Investigation - DSLAM - NMDERV - Penn - PBZ | Initial | 08/01 13:14 | 08/01 13:30 | 08/01 19:14 | ||
| Fibre - Under Investigation - IL2SOLT - BAACPA - Leith - EH/LEI | Updated | 08/01 12:51 | 08/01 13:30 | 12/01 19:00 | ||
| Fibre - Under Investigation - IL2SOLT - BAAEQN - Leith - EH/LEI | Updated | 08/01 12:46 | 08/01 13:15 | 12/01 19:00 | ||
| Fibre - Under Investigation - IL2SOLT - BAAGJW - Leith - EH/LEI | Updated | 08/01 12:46 | 08/01 13:15 | 12/01 19:00 | ||
| Fibre - Under Investigation - DSLAM - NNAFRZ - Gatley - MR/GAT | Updated | 08/01 11:46 | 08/01 12:45 | 08/01 17:00 | ||
| 21CN MULTI-SERVICE : PENN STAFFS : LOSS OF SERVICE | 01902, | Updated | 08/01 07:07 | 08/01 12:15 | 08/01 14:03 | |
| Fibre - Under Investigation - IL2SOLT - BAADKW /shelf=0/slot=11/port=15 - Peterborough - PE | Updated | 08/01 11:35 | 08/01 12:00 | 08/01 17:35 | ||
| Fibre - Under Investigation - IL2SOLT - BAADKW /shelf=0/slot=11/port=14 - Peterborough - PE | Updated | 08/01 11:35 | 08/01 12:00 | 08/01 17:35 | ||
| Fibre - Under Investigation - IL2SOLT - BAADLT /shelf=0/slot=17/port=9 - Haverfordwest - HV | Updated | 08/01 11:37 | 08/01 12:00 | 08/01 17:36 | ||
| Fibre - Under Investigation - AggregatedCable - TMZCQZFF /shelf=0/slot=5/sub_slot=4 - Ruislip - L/RP | Updated | 25/12 22:01 | 08/01 11:15 | 09/01 17:00 | ||
| Fibre - Under Investigation - IL2SOLT - BAACXT /shelf=0/slot=15/port=16 - Blackburn - BK | Initial | 08/01 10:36 | 08/01 11:00 | 08/01 16:35 | ||
| 21CN WBC COPPER : EDINBURGH LOANHEAD : LOSS OF SERVICE : MSAN LINE CARD | Updated | 08/01 08:33 | 08/01 10:00 | 09/01 08:13 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZBOABW /shelf=0/slot=1/sub_slot=1 - Cheadle - CFU | Updated | 06/01 18:08 | 08/01 08:45 | 16/01 18:02 | ||
| Fibre - Under Investigation - IL2SOLT - BAACQN - Penn - PBZ | Updated | 08/01 07:17 | 08/01 08:15 | 12/01 19:00 | ||
| 21CN WBC COPPER : HAVERFORDWEST TE : LOSS OF SERVICE : MSAN LINE CARD | Initial | 08/01 06:09 | 08/01 06:30 | 09/01 05:48 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSAADGM - Ashford - L/AF | Updated | 07/01 13:20 | 07/01 16:30 | 14/01 21:46 | ||
| Fibre - Under Investigation - CBT - CBDXBLJ - Lampeter - LAK | Updated | 06/12 14:54 | 07/01 10:15 | 14/01 09:54 | ||
| Copper - Damage - Contract Labour - PCP - 22 - Portadown - PO | Updated | 06/01 13:59 | 06/01 14:30 | 16/01 13:57 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSAADSV - Wembley - L/WEM | Updated | 30/12 12:22 | 06/01 12:00 | 13/01 11:42 | ||
| Fibre - Under Investigation - FIBRE DP - DAAGGHC - Lampeter - LAK | Updated | 14/12 12:26 | 05/01 11:30 | 15/01 16:47 | ||
| Copper - 3rd Party Damage - Public Unknown - PCP - 4 - Combwich - ZWK | Updated | 19/12 16:13 | 05/01 10:30 | 14/01 17:00 | ||
| Copper - General wear and tear - DP - 1768 - Paddington - L/PAD | Updated | 19/12 12:25 | 05/01 07:15 | 14/01 17:00 | ||
| 21CN MULTI-SERVICE : WESTBURY WILTS : EMERGENCY PEW | Cleared | 07/01 19:43 | 08/01 22:30 | 08/01 06:00 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Maintenance - London (New) | Engineers performing maintenance on broadband platform, customers may experience a disruption to their service. Platform is at risk for duration of the maintenance. | ||
| Planned Maintenance - Manchester (New) | Engineers performing maintenance on broadband platform, customers may experience a disruption to their service. Platform is at risk for duration of the maintenance. | ||
| Planned Maintenance - MYKEI - Keighley (New) | Our Engineers will be performing planned network maintenance to upgrade the infrastructure at Keighley, Services should be considered at risk during the advised window but downtime will be kept to a minimum. Please be advised that your service may drop whilst work is ongoing and will reconnect once work has been completed, if affected. | ||
| Planned Maintenance - MYACO - Acomb (New) | Engineers will be performing maintenance affecting services at the exchange. Services at risk for maintenance window. | ||
| Planned Maintenance - MRWOO - Woodley (New) | Engineers will be performing maintenance affecting services at the exchange. Services at risk for maintenance window. | ||
| Planned Maintenance - MRWIN - Winsford (New) | Engineers will be performing maintenance affecting services at the exchange. Services at risk for maintenance window. | ||
| Planned Maintenance - EMHINCK - Hinckley (New) | We are completing remote maintenance on the exchange in this area. Customers may experience a brief disconnection during the maintenance window. | ||
| Planned Maintenance - WMRJ - Redditch (New) | We are completing remote maintenance on the exchange. Customers may experience a brief drop of services during the maintenance window. |