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These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Good Service |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre | 99.6% | 0.2% | Great |
| Fibre Heroes | 100% | 0.6% | Great |
| Openreach | 99.4% | 0.7% | Great |
| ZEN WHOLESALE - CF | 100% | 0.6% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| Fibre - Under Investigation - IL2SOLT - BAAEIX /shelf=0/slot=12/port=0 - Lampeter - LAK | Initial | 09/04 12:28 | 09/04 12:45 | 09/04 18:28 | ||
| Fibre - Under Investigation - AggregatedCable - TMZBDZKL /shelf=0/slot=5/sub_slot=4 - Grangemouth - GHY | Updated | 09/04 10:57 | 09/04 12:30 | 09/04 16:57 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TSACRQH /shelf=0/slot=25/sub_slot=1 - Holsworthy - HKK | Updated | 24/03 19:54 | 09/04 11:45 | 14/04 14:23 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFMK /shelf=0/slot=13/port=5 - Abergavenny - AG | Updated | 09/04 09:45 | 09/04 11:30 | 09/04 15:45 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMABEXU /shelf=0/slot=1/sub_slot=1 - Newton Stewart - NHY | Updated | 09/04 10:29 | 09/04 10:45 | 11/04 10:28 | ||
| Copper - Damage - Storm - DP - 6 - Whalton - WZO | Updated | 08/04 11:42 | 09/04 10:45 | 13/04 17:00 | ||
| 21CN MULTI-SERVICE : WORKSOP NEWGATE : LOSS OF SERVICE | Updated | 09/04 09:15 | 09/04 10:30 | 09/04 14:00 | ||
| Copper - General wear and tear - DP - 99 - Poundsgate - PNZ | Updated | 02/04 07:53 | 09/04 10:15 | 14/04 10:08 | ||
| Fibre - Under Investigation - IL2SOLT - BAAOGE-CP1 - Upton Park - L/GRA | Updated | 09/04 09:29 | 09/04 09:45 | 09/04 15:28 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - M - Haverton Hill - HAZ | Updated | 09/04 09:11 | 09/04 09:45 | 23/04 17:00 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TMZBIACM - Hornsea - HLY | Updated | 09/04 08:27 | 09/04 09:30 | 13/04 09:13 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSACUTU - Machynlleth - MAF | Updated | 31/03 12:55 | 09/04 09:15 | 10/04 12:36 | ||
| Copper - Water Ingress - PCP - 30 - Rochdale - RO | Updated | 30/03 11:02 | 09/04 09:15 | 17/04 17:00 | ||
| Fibre - Under Investigation - SPLITTER DP - SDBCHWQ - Skenfrith - SFJ | Updated | 08/04 21:26 | 09/04 09:00 | 14/04 08:33 | ||
| Copper - 3rd Party Damage - Public Known - DP - 292 - Whitecroft - QZM | Updated | 02/04 12:27 | 09/04 08:15 | 17/04 17:00 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - T - Maryport - MJ | Updated | 01/04 13:47 | 08/04 11:30 | 13/04 17:00 | ||
| Fibre - General wear and tear - IL2S - BAAMPT-CP1 - null - WI/C | Updated | 06/04 12:11 | 08/04 09:00 | 10/04 08:41 | ||
| Copper - 3rd Party Damage - Public Known - PCP - 111 - Nottingham Longbow - NG/DPL | Updated | 22/03 21:30 | 08/04 08:00 | 17/04 17:00 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSADDXS - Llandeilo - LKB | Updated | 31/03 12:05 | 07/04 11:45 | 13/04 15:59 | ||
| Copper - Water Ingress - Exchange Cable - Q - Morecambe - MLP | Updated | 01/04 14:59 | 07/04 08:45 | 14/04 17:00 | ||
| Copper - Damage - Direct Labour - PCP - 4 - Caernarfon - CA | Cleared | 20/03 21:34 | 09/04 12:30 | 05/04 11:47 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned maintenance Milton Keynes (SMBT) (New) | Our Supplier has planned to carry out some maintenance works at Milton Keynes area, some fibre customers on City Fibre will experience an outage of up to 4 hours during the maintenance window ( 05/05/2026 22:00:00 BST - 06/05/2026 06:00:00 BST). We regret any inconvenience this may cause. | ||
| Planned Maintenance - LNCED-Crouch End (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - LSSAN-Sanderstead (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 5 hours during the maintenance window. | ||
| Planned Maintenance - MRHEA-Heaton Moor (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 5 hours during the maintenance window. | ||
| Planned Maintenance - LSDUL-Dulwich (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 5 hours during the maintenance window. | ||
| Planned Maintenance - EASND-Southend (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - EARST-Royston (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance - LNCED-Crouch End (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 3 hours during the maintenance window. | ||
| Planned Maintenance Doncaster (SLDC) (New) | Planned Maintenance on Doncaster (SLDC) Our Engineer will be performing maintenance on Doncaster (SLDC) Some customers will experience a brief drop in their network connectivity during this maintenance. We apologise for any inconvenience this may cause. |
