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Announcement

Orders for new provisions and upgrades are continuing during this current lockdown period.


For full details of changes to our service due to Covid 19, please see our information page at : https://www.idnet.com/news/covid19.php


Posted: 2020-11-16 06:25:40 Updated: 2020-11-16 06:28:57


Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .

Service Status

Announcement OK
Broadband - ADSL/FTTC/FTTP Good Service
Broadband - EtherWifi Good Service
E-Mail - Incoming (POP/IMAP/Webmail) Good Service
E-Mail - Incoming (Spam Filtering) Good Service
E-Mail - Outgoing (SMTP) Good Service
EtherPro Leased Lines Good Service
Hosting - Letchworth Good Service
Hosting - Telecity Good Service
Hosting - Telehouse Good Service
Peering - Amsterdam Good Service
Peering - Frankfurt Good Service
Peering - London Good Service
Peering - Paris Good Service
Peering - Stockholm Good Service
Service Update Good Service
Support - Telephone Good Service

Major Service Outages

21CN WBC COPPER : HARTINGTON TE : MSAN LINE CARD

2020-11-24 00:27:14
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial

Detected: 2020-11-24 00:25:00

Estimated Clear Time: 2020-11-25 00:21:00


NGA GEA_FTTP TMANTNU

2020-11-23 22:04:23
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 22:34:12
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 22:45:17
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 23:04:03
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated

Detected: 2020-11-23 22:03:00

Estimated Clear Time: 2020-11-24 04:03:00


NGA FTTC NAAJJR NAAJJF NMBUWQ WOKINGHAM

2020-11-23 01:49:51
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 02:21:04
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 02:22:23
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 05:29:07
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 05:31:33
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 05:34:08
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 06:02:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 10:35:37
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 10:52:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 12:34:23
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 14:52:03
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 18:24:32
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated

Detected: 2020-11-22 20:59:00

Estimated Clear Time: 2020-11-24 10:33:00


100pr a/c damage off of Weyhill pcp 1

2020-11-23 14:13:28
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 14:51:30
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 14:51:31
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 17:15:12
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 17:15:04
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated

Detected: 2020-11-23 14:12:00

Estimated Clear Time: 2020-11-30 14:05:00


E side breakdown G vert

2020-11-23 13:08:23
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:44:39
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:44:43
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated

Detected: 2020-11-23 12:58:00

Estimated Clear Time: 2020-11-30 12:53:00


asbestos Horam road

2020-11-19 16:33:29
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-19 17:13:14
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-20 08:18:21
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 09:59:11
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 09:59:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated

Detected: 2020-11-19 16:22:00

Estimated Clear Time: 2020-11-28 16:12:00


NGA GEA_FTTC NMAYMM Willowcroft PCP 44

2020-11-22 17:07:35
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 18:08:16
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 18:41:22
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 18:41:36
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 18:41:23
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 18:41:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 18:41:55
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 19:13:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 19:45:49
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 20:18:00
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 20:49:50
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 20:49:58
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 20:50:00
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 20:49:59
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 20:50:03
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 20:50:08
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 20:50:27
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 21:22:28
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 21:22:34
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 21:22:45
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 21:22:34
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 21:54:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-22 23:15:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 01:24:44
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated

Detected: 2020-11-22 17:06:00

Estimated Clear Time: 2020-12-31 00:00:00


E-SIDE BREAKDOWN - MANTON

2020-11-16 11:31:15
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial

Detected: 2020-11-16 11:22:00

Estimated Clear Time: 2020-11-25 11:19:00


E/SIDE BREAKDOWN EAST ANGLIA BRENTWOOD DUNSTABLE EXCHANGE AS/AR VERTS

2020-11-17 09:50:34
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-17 10:18:53
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-17 14:50:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-18 09:45:48
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-18 17:03:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-19 09:35:45
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-19 16:43:15
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-20 09:57:13
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated

Detected: 2020-11-17 09:49:00

Estimated Clear Time: 2020-11-24 09:39:00


NGA FTTC NNBCMX HOLBEACH PCP 7 PE12 7AU

2020-11-23 12:29:06
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:10:16
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:11:16
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:43:48
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 14:10:36
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 14:49:04
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 12:28:00

Estimated Clear Time: 2020-11-23 18:26:00


NGA FTTP BAAHMT CHELMSFORD

2020-11-23 13:28:40
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 14:17:35
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 14:17:44
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 14:18:31
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 14:19:03
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 15:18:29
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 13:27:00

Estimated Clear Time: 2020-11-23 19:26:00


21CN WBC FIBRE : KILLEARN : INCIDENT CANCELLED

01360,

2020-11-23 14:36:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2020-11-23 14:50:54
Incident cancelled - Local power outage no failure on the BT Network – DNO REF GT3983. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 14:35:14

Estimated Clear Time: 2020-11-23 19:28:00


NGA GEA_FTTC NNCNHS Killearn PCP E3

2020-11-23 15:11:34
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 15:57:26
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 16:29:58
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 16:29:48
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 17:02:02
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 15:10:00

Estimated Clear Time: 2020-11-24 23:59:00


NGA GEA_FTTC BAAHLT Abbeyhill

2020-11-23 16:04:55
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 16:39:06
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 16:42:13
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 16:45:09
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 16:56:48
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 17:24:15
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 17:33:39
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 18:20:32
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 18:21:28
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 19:14:17
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 16:03:00

Estimated Clear Time: 2020-11-23 21:59:00


Service affecting outage - Loss of Service

01223, 01954, CAMBRIDGE, SCIENCE PARK, MADINGLEY, WATERBEACH, HISTON, FULBOURN, TEVERSHAM, BOTTISHAM, COTTENHAM, CHERRY HINTON

2020-11-23 19:32:32
We are performing initial diagnostics.

2020-11-23 19:56:21
Incident closed.

Status: Cleared

Detected: 2020-11-23 19:20:00

Estimated Clear Time: 2020-11-23 21:56:00


NGA GEA_FTTC NMCFLJ Llangefni PCP 11

2020-11-23 21:22:11
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 22:24:09
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 22:24:29
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 21:21:00

Estimated Clear Time: 2020-11-24 03:20:00


21CN MULTI-SERVICE : TONBRIDGE : EMERGENCY PEW

01732,

2020-11-23 22:02:21
The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 24-11-2020

Status: Cleared

Detected: 2020-11-23 11:49:00

Estimated Clear Time: 2020-11-24 06:00:00


21CN WBC COPPER : BUCKLOW HILL TE : MSAN LINE CARD

01565,

2020-11-23 22:19:16
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Cleared

Detected: 2020-11-23 22:18:09

Estimated Clear Time: 2020-11-24 22:15:00


21CN WBC FIBRE : EDINBURGH ABBEYHILL : LOSS OF SERVICE (CI)

2020-11-23 15:54:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2020-11-23 16:08:34
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2020-11-23 16:41:09
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2020-11-23 19:35:25
Service has been restored. BT regrets any inconvenience this may have caused. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 15:53:00

Estimated Clear Time: 2020-11-23 20:47:00


VX CARD CHANGE OUT PROGRAMME BAADMI

2020-11-23 06:08:58
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 07:07:32
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 07:39:58
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 06:05:00

Estimated Clear Time: 2020-11-23 12:04:00


VX CARD CHANGE OUT PROGRAMME BAADMC

2020-11-23 06:23:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 07:07:31
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 07:40:01
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 06:21:00

Estimated Clear Time: 2020-11-23 12:19:00


NGA GEA_FTTC BAAJAR Norwich West

2020-11-23 08:29:12
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:58:45
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 08:28:00

Estimated Clear Time: 2020-11-23 14:27:00


NGA FTTP BAAGYV - /shelf=0/slot=19/port=4

2020-11-23 08:46:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Cleared

Detected: 2020-11-23 08:45:00

Estimated Clear Time: 2020-11-23 14:44:00


NGA GEA_FTTC BAAFGB St Austell

2020-11-23 08:49:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 09:49:00
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 10:18:22
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 08:48:00

Estimated Clear Time: 2020-11-23 14:48:00


NGA GEA_FTTC NMBSSR Crossgates PCP 9

2020-11-23 09:11:55
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 09:49:17
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 09:49:29
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 10:22:55
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 10:55:40
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 09:10:00

Estimated Clear Time: 2020-11-23 15:13:00


NGA GEA_FTTC NMBSSR PCP 9

2020-11-23 09:16:57
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 09:49:33
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 10:23:07
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 10:56:35
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 09:15:00

Estimated Clear Time: 2020-11-23 15:13:00


NGA GEA_FTTC NMASVG Earls Court PCP 3

2020-11-23 10:58:59
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 12:03:25
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 12:04:04
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 12:04:26
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 12:37:20
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:27:20
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 16:36:24
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 17:00:23
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 17:01:37
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 18:13:57
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 18:35:21
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 18:36:27
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 18:57:08
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 20:27:10
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 20:27:31
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 21:38:24
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 22:08:15
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 10:57:00

Estimated Clear Time: 2020-11-24 04:00:00


NGA GEA_FTTC BAAFVA Barrhead

2020-11-23 12:21:47
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:09:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:10:37
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:10:30
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:43:28
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 13:44:09
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 15:11:03
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 12:19:00

Estimated Clear Time: 2020-11-23 18:18:00


21CN WBC FIBRE : MORRISTON : LOSS OF SERVICE

01792,

2020-11-23 06:13:47
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

2020-11-23 06:26:28
BT is making progress towards full restoration of service. Further updates will be provided as soon as possible.    Â

2020-11-23 07:00:01
BT is making progress towards full restoration of service. Further updates will be provided as soon as possible.    Â

2020-11-23 07:08:48
Service has been restored. BT regrets any inconvenience this may have caused.

2020-11-23 07:52:57
Service has been restored. BT regrets any inconvenience this may have caused. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 06:11:00

Estimated Clear Time: 2020-11-23 11:11:00


NGA GEA_FTTC BAAFMM Llantrisant

2020-11-23 10:14:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-23 10:19:30
Service has been restored. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-11-23 10:13:00

Estimated Clear Time: 2020-11-23 16:12:00


Planned Engineering Work

The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.

01749 01458 01252 01420 02031 02032 02080 02081 02082 02083 02084 02085 02086 02087 02088 02089 02010 02075 02076 02078
 

Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.



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