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Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php, our Customer Portal and Apps.

Service Status

Broadband - ADSL/FTTC/FTTP Good Service
Broadband - EtherWifi Good Service
E-Mail - Incoming (POP/IMAP/Webmail) Good Service
E-Mail - Incoming (Spam Filtering) Good Service
E-Mail - Outgoing (SMTP) Good Service
EtherPro Leased Lines Good Service
Hosting - Letchworth Good Service
Hosting - Telecity Good Service
Hosting - Telehouse Good Service
Peering - Amsterdam Good Service
Peering - Frankfurt Good Service
Peering - London Good Service
Peering - Stockholm Good Service
Service Update Good Service
Support - Telephone Good Service

Major Service Outages

21CN WBC COPPER : BERRIEW : LOSS OF SERVICE

2020-01-24 02:18:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial

Detected: 2020-01-24 02:15:00

Estimated Clear Time: 2020-01-24 07:13:00


21CN WBC COPPER : BISHOPS CASTLE : LOSS OF SERVICE

2020-01-24 02:18:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial

Detected: 2020-01-24 02:17:00

Estimated Clear Time: 2020-01-24 07:13:00


21CN WBC COPPER : HANDCROSS : LOSS OF SERVICE

2020-01-24 01:08:45
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial

Detected: 2020-01-24 01:07:00

Estimated Clear Time: 2020-01-24 06:04:00


21CN MULTI-SERVICE : MALVERN : EMERGENCY PEW

2020-01-23 21:35:41
The work will be carried out during an Emergency PEW window between 01:00 and 06:00 on the 24-01-2020

2020-01-24 01:18:06
This is to update you on the EPEW at MALVERN . We are now expecting to start this work at 01:20. The customer downtime will be between 01:20 and 06:00. Further updates will be sent upon completion.

Status: Updated

Detected: 2020-01-23 16:17:00

Estimated Clear Time: 2020-01-24 06:00:00


21CN MULTI-SERVICE : BENBECULA : EMERGENCY PEW

2020-01-23 21:31:08
The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 24/01/20.

Status: Initial

Detected: 2020-01-23 16:19:00

Estimated Clear Time: 2020-01-24 06:00:00


21CN MULTI-SERVICE : BEESTON : EMERGENCY PEW

2020-01-23 21:34:54
The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 24/01/20.

Status: Initial

Detected: 2020-01-23 11:42:00

Estimated Clear Time: 2020-01-24 06:00:00


21CN WBC FIBRE : BROMSGROVE : LOSS OF SERVICE

2020-01-23 23:48:03
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

2020-01-23 23:58:38
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2020-01-24 00:49:25
Service has been restored. BT regrets any inconvenience this may have caused. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-01-23 23:36:00

Estimated Clear Time: 2020-01-24 04:36:00


Planned Engineering Work

The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.

01277 01268 01302 01709
 

Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.



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