There are currently no service notifications.
Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .
These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Good Service |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
Our network providers perform essential maintenance on their networks during the early hours of the morning,
reconnections and short periods of down time may be experienced during this time.
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre | 99.9% | 0.5% | Great |
| Fibre Heroes | 99.8% | 0.4% | Great |
| Openreach | 99.4% | 0.6% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| Fibre - Hardware Failure - IL2S - BAAJCC /rack=1/shelf=1/slot=LT12/port=13 - Ramsgate - RA | Updated | 23/02 08:55 | 23/02 16:00 | 24/02 19:00 | ||
| Fibre - Under Investigation - IL2SOLT - BAADOX /shelf=0/slot=14/port=15 - Fakenham - FI | Initial | 23/02 14:47 | 23/02 15:15 | 23/02 20:47 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - M - Haverton Hill - HAZ | Updated | 19/02 11:34 | 23/02 15:15 | 24/02 17:00 | ||
| Copper - Water Ingress - PCP - 8 - Williton - XQA | Updated | 19/02 07:16 | 23/02 15:00 | 10/03 09:06 | ||
| Fibre - Under Investigation - DSLAM - NMCAVZ /shelf=0/slot=17/port=1 - Shanklin - SFY | Initial | 23/02 14:01 | 23/02 14:15 | 23/02 20:00 | ||
| Copper - Under Investigation - PCP - 6 - Niton - NEU | Updated | 10/02 14:03 | 23/02 14:15 | 27/02 09:24 | ||
| Fibre - Under Investigation - CONNECTORISED SPLITTER NODE - TSACHVO - Abergavenny - AG | Updated | 17/02 07:22 | 23/02 14:00 | 26/02 20:33 | ||
| Fibre - Under Investigation - CONNECTORISED SPN - TSACMPW - Bridgnorth - BNS | Updated | 05/02 08:45 | 23/02 12:15 | 27/02 11:51 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TMZDQFCK - Winchester - WH | Updated | 18/02 13:02 | 23/02 11:45 | 03/03 11:31 | ||
| Fibre - Under Investigation - CONNECTORISED SPN - TMZCYKFL - West Bromwich - BM/WES | Updated | 04/02 09:56 | 23/02 11:45 | 27/02 11:29 | ||
| Fibre - Under Investigation - CONNECTORISED SPLITTER NODE - TMZCCHLS - Pwllheli - PW | Updated | 19/02 15:24 | 23/02 11:30 | 25/02 17:17 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSACJNR - Leyland - LED | Updated | 18/02 12:36 | 23/02 11:00 | 27/02 14:21 | ||
| Fibre - Under Investigation - FIBRE DP - DAAGRUB - Crickhowell - COO | Updated | 19/02 16:05 | 23/02 10:30 | 26/02 09:20 | ||
| Copper - Under Investigation - PCP - 15 - New Southgate - L/ENT | Updated | 12/02 13:36 | 23/02 10:15 | 27/02 19:07 | ||
| Copper - Water Ingress - PCP - 13 - Brechin - BWE | Updated | 16/02 09:13 | 23/02 10:15 | 23/02 17:00 | ||
| Fibre - Under Investigation - SPLITTER DP - SDBIGCV - Longtown Castle - LCA | Updated | 22/02 14:42 | 23/02 10:00 | 27/02 09:51 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFJF - Ellon - EL | Initial | 23/02 08:32 | 23/02 08:45 | 23/02 14:26 | ||
| Copper - Under Investigation - PCP - 17 - Calne - CAR | Updated | 14/02 15:48 | 23/02 08:45 | 06/03 08:34 | ||
| 21CN WBC FIBRE : CROSSGATES : LOSS OF SERVICE | 01132, | Updated | 23/02 05:36 | 23/02 07:00 | 23/02 10:28 | |
| Copper - Water Ingress - DP - 42 - Brodick - BWJ | Initial | 21/02 14:30 | 21/02 15:15 | 04/03 17:00 | ||
| Copper - Water Ingress - DP - 298 - Pocklington - PDP | Updated | 19/02 09:10 | 20/02 20:15 | 26/02 17:07 | ||
| Copper - Water Ingress - PCP - 1 - Niton - NEU | Updated | 11/02 10:58 | 20/02 09:45 | 27/02 09:26 | ||
| Copper - Water Ingress - Exchange Cable - A - Ashtead - L/AT | Updated | 30/01 07:21 | 20/02 08:30 | 04/03 19:41 | ||
| Copper - Theft/Attempted Theft - PCP - 12 - Welwyn - WEP | Updated | 16/02 16:22 | 19/02 14:00 | 27/02 09:26 | ||
| Copper - Water Ingress - Exchange Cable - A - Henley In Arden - HHX | Updated | 29/01 14:02 | 18/02 13:15 | 27/02 12:59 | ||
| Copper - General wear and tear - DP - 95 - Holmesfield - FMJ | Cleared | 26/01 14:02 | 23/02 14:30 | 20/02 20:47 | ||
| Fibre - Under Investigation - CBT - CBABUFN - Hay On Wye - HGA | Cleared | 05/02 12:41 | 23/02 14:30 | 23/02 14:05 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Maintenance - EMPETER-Peterborough Wentworth (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 8 hours during the maintenance window. | ||
| Planned Maintenance - Keighley (MYKEI) (New) | Engineers will be performing maintenance affecting services at the exchange. Services should be considered at risk for the full duration of this maintenance window. We apologise for any inconvenience this may cause. | ||
| Planned Maintenance - Acomb (MYACO) (New) | Our Engineers will be carrying out a planned maintenance at Acomb (MYACO). Services are not expected to be disrupted, but should be considered at risk during the maintenance window | ||
| Planned Supplier Maintenance - Sunderland (New) | Planned maintenance will be carried out on the supplier network. Change Reference: CHG0127176 Customer Impact: Service Affecting Affected Service(s): As previously notified. Work Description: Cabinet redress (rescheduled). Maintenance Window: | ||
| Planned Supplier Maintenance - Dundee (New) | Planned maintenance will be carried out on the supplier network. Change Reference: CHG0128833 Customer Impact: Service Affecting Affected Services (Dundee): Service No Agent Ref Location S1470647 2998800 Dundee S1649381 3043767 Dundee S759834 2748297 Dundee S1649919 3043907 Dundee S1471087 2998887 Dundee S1471100 2998901 Dundee S1472276 2998907 Dundee S1470825 2998836 Dundee S821331 2777475 Dundee S1361044 2972371 Dundee S941651 2831941 Dundee S1118941 2887333 Dundee S400984 2549633 Dundee S862713 2796468 Dundee Work Description: Cable replacement. Maintenance Window: | ||
| Planned Supplier Maintenance - Chippenham (New) | Supplier will be carrying out planned maintenance on our network infrastructure. Change Reference: CHG0128931 Customer Impact: Service Affecting Affected Service(s): Chippenham Work Description: FEX audit. Maintenance Window: | ||
| Planned Supplier Maintenance - Coventry (New) | Supplier will be carrying out planned maintenance on our network infrastructure. Change Reference: CHG0128995 Customer Impact: Service Affecting Affected Service(s): Service No Agent Ref S981124 2841179 Work Description: ASN relocation. Maintenance Window: | ||
| Planned Supplier Maintenance - Barton on Sea (New) | Supplier will be carrying out planned maintenance on our network infrastructure. Change Reference: CHG0128976 Customer Impact: Service Affecting Affected Service(s): Service No Agent Ref S1186956 2924931 Maintenance Window: |
