There are currently no service notifications.
Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .
These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Good Service |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
Our network providers perform essential maintenance on their networks during the early hours of the morning,
reconnections and short periods of down time may be experienced during this time.
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre | 99.8% | 0.4% | Great |
| Fibre Heroes | 100% | 0.4% | Great |
| Openreach | 99.5% | 0.5% | Great |
| ZEN WHOLESALE - CF | 99.6% | 1.3% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| Fibre - Under Investigation - IL2SOLT - BAADUW /shelf=0/slot=15/port=5 - Wigton - WIX | Initial | 11/05 16:36 | 11/05 16:45 | 11/05 22:35 | ||
| 21CN MULTI-SERVICE : HULL ANSON TRS : LOSS OF SERVICE | Initial | 11/05 15:44 | 11/05 16:15 | 11/05 20:44 | ||
| 21CN WBC COPPER : WILLESDEN : LOSS OF SERVICE | 02084, | Updated | 07/05 17:22 | 11/05 16:15 | 15/05 18:15 | |
| Fibre - Under Investigation - IL2SOLT - BAACYC /shelf=0/slot=10/port=2 - Norwich City - NC/CY | Updated | 11/05 15:43 | 11/05 16:00 | 11/05 21:43 | ||
| 21CN MULTI-SERVICE : HULL ANSON TRS : DEGRADED SERVICE | Initial | 11/05 15:27 | 11/05 15:45 | 11/05 20:27 | ||
| Copper - Damage - Contract Labour - PCP - 14 - Whitehaven - WN | Updated | 11/05 14:55 | 11/05 15:15 | 18/05 17:52 | ||
| Fibre - Under Investigation - CONNECTORISED SPLITTER NODE - TMZBURQP - null - IE/BO | Updated | 07/05 11:20 | 11/05 15:00 | 14/05 11:23 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZDZBLD /shelf=0/slot=1/sub_slot=1 - Copthorne - ZOP | Updated | 05/05 13:35 | 11/05 14:45 | 12/05 08:30 | ||
| Fibre - Under Investigation - DSLAM - NMEDJV - Leyburn - LEB | Updated | 11/05 14:30 | 11/05 14:45 | 11/05 20:29 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - B - Shillington - SIM | Updated | 01/05 12:09 | 11/05 14:30 | 15/05 14:09 | ||
| Fibre - Under Investigation - AggregatedCable - TMZDKRUB /shelf=1/slot=1/sub_slot=2 - Preston - PR | Updated | 11/05 11:35 | 11/05 12:30 | 12/05 11:55 | ||
| Fibre - Software Failure - IL2S - BAALCX /rack=1/shelf=1/slot=LT1/port=1 | Initial | 11/05 11:21 | 11/05 11:31 | 11/05 17:20 | ||
| Fibre - Under Investigation - IL2SOLT - BAAFJQ /shelf=0/slot=11/port=16 - Killearn - KLN | Updated | 11/05 09:55 | 11/05 10:15 | 11/05 15:55 | ||
| Fibre - Software Failure - IL2S - BAAODA /rack=1/shelf=1/slot=LT1/port=3 | Initial | 11/05 09:19 | 11/05 09:30 | 11/05 15:19 | ||
| Fibre - Under Investigation - IL2SOLT - HEAAFT /rack=1/shelf=1/slot=LT16/port=24 - Baslow - BCL | Updated | 11/05 08:53 | 11/05 09:30 | 11/05 13:52 | ||
| Fibre - Under Investigation - DSLAM - NAAQLX /shelf=0/slot=2 - Camelford - CBE | Initial | 11/05 03:59 | 11/05 04:15 | 11/05 09:59 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - C - Nuneham - NHM | Updated | 29/04 14:35 | 08/05 17:30 | 16/05 09:14 | ||
| Copper - 3rd Party Damage - Public Unknown - DP - 22 - Letham Angus - LEM | Updated | 02/05 12:45 | 08/05 14:00 | 15/05 17:00 | ||
| Copper - Damage - Direct Labour - Exchange Cable - A - Windermere - WJT | Updated | 07/05 15:17 | 08/05 12:00 | 14/05 15:17 | ||
| Copper - General wear and tear - DP - 681 - Bideford - BGF | Updated | 29/04 10:04 | 05/05 13:45 | 15/05 17:00 | ||
| Fibre - Under Investigation - DSLAM - NMAEQX - Bexleyheath - L/BEX | Cleared | 11/05 13:24 | 11/05 15:00 | 11/05 14:43 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Maintenance - SSCHI-Chippenham (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour 30 minutes during the maintenance window. | ||
| Planned Maintenance - Multiple Areas (New) | One of our suppliers will be carrying out a planned maintenance at Bradford, Croydon and Dalton In Furness. Some FTTP customers in these areas will experience a brief outage during the maintenance (12am to 6am) | ||
| Planned Maintenance - MYLS-Leeds (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. We are completing maintenance at the exchange, which may cause leased line services to disconnect briefly during the maintenance window. We will have an engineer on site should the maintenance not go as expected. |
