Super Fast Broadband

Small Print

General

You will need an appropriate router to use this service, IDNet can supply a Billion 8800NL router at a cost of £63.00 which includes initial configuration for your circuit and delivery

Any applicable connection charges must be paid prior to the order progressing. Any hardware purchased must be paid for prior to dispatch.

All new orders and changes to existing services must be placed via our website or in writing (e-mail or post)

Cancellations must be placed in writing (e-mail or post) and are subject to a 30 day notice period.

All broadband services are contended so throughput speed may be below synchronisation speed at peak times, if you require an un-contended service please speak to us about out EtherPro Leased Lines.

All Prices Include Vat @ 20%

All Prices Exclude Vat

FTTC

Broadband speeds are affected by your proximity to your local telephone street cabinet, quality of your phone line and any internal wiring. Estimated synchronisation speeds for your line are based on a clean line (i.e. in good condition), the DSL router being connected directly to the Openreach master socket and computer being connected via ethernet cable (any speed related issue will require this setup in order to do diagnostics).

Most FTTC Migrations are free of charge. For new connections and transfers from full LLU (Sky / Talk Talk) or Cable (Virgin Media) there is a combined activation charge of £75.00. See our price list for full details.

FTTC connections are subject to a 1 month contract.

SOGEA

Broadband speeds are affected by your proximity to your local telephone street cabinet & quality of your line. Estimated synchronisation speeds for your line are based on a clean line (i.e. in good condition), the DSL router being connected directly to the Openreach master socket and computer being connected via ethernet cable (any speed related issue will require this setup in order to do diagnostics).

SOGEA installations are subject to an installation charge of £50.00.

SOGEA connections are available with choice of 1 month or 12 month contracts.

FTTP

FTTP connections are subject to a 1 year contract. If you cancel the service (including moving house) then you will be liable for the remaining months of the 12 month contract. Early termination charges will also apply if you change to a package with a lower download or upload speed and a new 12 month contract will apply. If you enable/disable traffic priority or increase the service speed then a new 12 month contract period will apply from the date of the change.

Official lead time quoted by Openreach is 14 days, actual lead time varies subject to survey.

FTTP connections for both new circuits and migrations will be subject to a £50.00 activation charge.

FTTP services are contended so throughput speed may be below synchronisation speed at peak times, if you require an un-contended service please speak to us about our EtherPro Leased Lines.

SuperFast Plus

'SuperFast Plus' - please see our Care Levels page for details of Enhanced Care. Traffic priority provides additional speed at peak times on 'BT Wholesale' supplied lines, most of our LLU lines have higher traffic priority by default.

IPv6

A native /48 IPv6 block gives you 65,536 subnets, each subnet consisting of 18,446,744,073,709,551,616 addresses.

IPv6 on our services must be configured via DHCPv6 which is supported by most modern routers.

IPv4

A single static IPv4 address will be provided by default but you can opt to have a /30 or /29 block instead for an extra monthly charge.

/30 blocks contain 4 addresses of which 2 are usable, /29 blocks contain 8 addresses of which 6 are usable.