Home Broadband Packages
| Max Download Mbps |
Max Upload Mbps |
1 Month Contract Inc. Vat No Router Included |
12 Month Contract Inc. Vat No Router Included |
24 Month Contract Inc. Vat Router Included |
|
|---|---|---|---|---|---|
 Openreach Part Fibre Broadband (SoGEA) |
|||||
| 40 | 10 | 42.50 | 32.50 | 32.50 | |
| 80 | 20 | 45.00 | 35.00 | 35.00 | |
| 0.5 | 0.5 | 40.00 | 25.00 | 25.00 | |
Openreach Full Fibre Broadband (FTTP) |
|||||
| 115 | 20 | 47.50 | 37.50 | 37.50 | |
| 550 | 75 | 55.00 | 42.50 | 42.50 | |
| 1000 | 115 | 60.00 | 47.50 | 47.50 | |
| 1800 | 120 | 72.50 | 60.00 | 60.00 | |
| 0.5 | 0.5 | 40.00 | 25.00 | 25.00 | |
Openreach Copper Broadband (SoTAP) |
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| 24 | 1.4 | 40.00 | 37.50 | n/a | |
 CityFibre Full Fibre Broadband (FTTH) |
|||||
| 160 | 160 | 42.50 | 27.50 | 27.50 | |
| 550 | 550 | 45.00 | 30.00 | 30.00 | |
| 1200 | 1200 | 50.00 | 35.00 | 35.00 | |
| 2500 | 2500 | 30.00 | 35.00 | 35.00 | |
 FreedomFibre Full Fibre Broadband (FTTP) |
|||||
| 115 | 115 | 45.00 | 30.00 | 30.00 | |
| 550 | 550 | 50.00 | 32.50 | 32.50 | |
| 1200 | 1200 | 55.00 | 35.00 | 35.00 | |
| 2500 | 2500 | 60.00 | 45.00 | 45.00 | |
 MS3 Full Fibre Broadband (FTTP) |
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| 160 | 160 | 37.50 | 27.50 | 27.50 | |
| 1000 | 1000 | 40.00 | 30.00 | 30.00 | |
 Trooli Full Fibre Broadband (FTTP) |
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| 175 | 175 | 45.00 | 30.00 | 30.00 | |
| 550 | 550 | 50.00 | 32.50 | 32.50 | |
| 1200 | 1200 | 55.00 | 35.00 | 35.00 | |
| 2500 | 2500 | 60.00 | 45.00 | 45.00 | |
All broadband only packages include unlimited downloads & uploads, static IPv4 address & static IPv6 block (native/48) & excellent support from our UK based team.
Prices excluding VAT will not increase or decrease during any contracted period.
SoGEA & SoTAP services are reliant on phone line so sync speed will depend on quality of phone line and distance to cabinet.
Max line speed is maximum possible speed for the line, typical throughput and minimum guaranteed speeds will be shown when you perform an availability check.
Mobile broadband services vary according to location. Our availability checker will give an indication of signal strength at the selected address.
Services are supplied over the H3G network (as used by 'Three').
Broadband Connection Charges
| Charge description | One Off inc. Vat |
|||
|---|---|---|---|---|
|
Home Broadband Install Fee Covers standard home installation. |
£30.00 | |||
|
Home Broadband Migration Fee Covers standard home broadband migration where engineer is not required. |
Free | |||
|
Home Broadband Alt-Net Activation Fee Covers activation of an existing Alt-Net ONT where engineer is not required. |
Free | |||
|
Home Broadband Openreach FTTP Activation Fee Covers activation of an existing Openreach ONT. |
£30.00 | |||
|
Home Broadband ONT Upgrade Fee Covers an engineer visit to upgrade an ONT from 1Gbps capable to 2.5Gbps capable. |
£30.00 | |||
|
Engineer Visit Where you request an engineer to attend property and network termination is showing as already installed. |
£72.00 | |||
|
Additional Standard Installation (Openreach FTTP) Charge for having an additional ONT installed. |
£120.00 | |||
|
Premium Installation Surcharge (Openreach SoGEA/FTTP) This amount will be charged in additional to the regular setup fee for the chosen package. |
£60.00 | |||
|
Advanced/Complex Installation Surcharge (Openreach SoGEA/FTTP) For property types where Openreach consider that additional work will be required to complete the installation. This amount will be charged in additional to the regular setup fee for the chosen package. |
£240.00 | |||
|
CityFibre Non Standard Installation For more complex CityFibre installations that CityFibre deem to be Non-Standard. |
£240.00 | |||
Package Change Fees
| Charge description | One Off inc. Vat |
||
|---|---|---|---|
|
Package Change - New 12 or 24m Contract Price applies when taking a new 12 or 24m contract. Change only allowed with same network provider & technology. |
Free | ||
|
Package Change - Keep Existing Contract Price applies to all 1m contracts and longer contracts where you choose to keep the same contract end date. Change only allowed with same network provider & technology. |
£30.00 | ||
|
Package Change - With change of network provider or technology. Only available after 6 months. You will be charged the setup/installation charge for your new package, a new contract will apply & existing contract will be cancelled without penalty. In most cases an engineer will be required to attend your property. |
Varies | ||
Early Termination Charges
If you terminate a service before the contract end date the following charges will apply.
| Charge description | Inc. Vat | |
|---|---|---|
|
Broadband Early Termination Charge If you terminate a fixed line broadband service before the contract end date the following charges per month of contract remaining will apply. |
Per Month Remaining | £24.00 |
Home Move
If you are moving home before the contract end date the following charges will apply.
| Charge description | Inc. Vat | |
|---|---|---|
|
Broadband Home Move - After 6 Months Contract exit fee for customers moving home/premises after the the first 6 months of their contracted period. |
One Off | £0.00 |
|
Broadband Home Move - First 6 Months Contract exit fee for customers moving home/premises in the first 6 months of their contracted period. |
One Off | £90.00 |
Broadband Hardware ⓘ
Discounted price applies when purchased at same time as any broadband package.
| model | category | status | Standard price Inc. Vat |
Discounted Price Inc. Vat |
|
|---|---|---|---|---|---|
 |
VoIP | In Stock | £75.60 | £45.60 | |
 |
VoIP | In Stock | £109.99 | £79.99 | |
 |
VoIP | In Stock | £149.60 | £119.60 | |
 |
VoIP | In Stock | £179.99 | £149.99 | |
 |
Standard | In Stock | £94.99 | £64.99 | |
 |
Standard | Out Of Stock | £108.00 | £78.00 | |
 |
Pro | In Stock | £89.99 | £59.99 | |
 |
Pro | In Stock | £104.23 | £74.23 | |
 |
Pro | Out Of Stock | £131.57 | £101.57 | |
 |
Pro | In Stock | £167.48 | £137.48 | |
 |
Pro | Out Of Stock | £167.48 | £137.48 | |
 |
Pro | In Stock | £227.99 | £197.99 | |
 |
Pro | Out Of Stock | £242.10 | £212.10 | |
 |
Pro | In Stock | £259.99 | £229.99 | |
 |
Pro | Out Of Stock | £325.38 | £295.38 | |
 |
Pro | In Stock | £378.01 | £348.01 | |
 |
Gaming | In Stock | £94.99 | £64.99 | |
 |
Gaming | In Stock | £124.99 | £94.99 | |
 |
Gaming | Out Of Stock | £178.01 | £148.01 | |
 |
Gaming | In Stock | £179.99 | £149.99 | |
 |
Gaming | In Stock | £183.28 | £153.28 | |
 |
Gaming | Out Of Stock | £378.01 | £348.01 | |
 |
Modem | In Stock | £85.20 | £55.20 | |
 |
Mesh System | In Stock | £439.60 | £409.60 | |
 |
Mesh System | In Stock | £641.17 | £611.17 | |
All prices shown include VAT @ 20%.
