Typical Speed: 750-900 Mbit/s
1 Month Contract
Typical Speed: 750-900 Mbit/s
12 Month Contract
Typical Speed: 750-900 Mbit/s
24 Month Contract
Free installation/activation applies to alt-net standard business installs only which covers most businesses. Some installations will be classed as 'Premium', 'Advanced' or 'Non Standard' by the network provider and these will incur additional costs. Packages with speeds greater than 1Gbps may require an ONT upgrade.
Standard Care Level - CityFibre will clear faults no later than 11.59 on the Business Day after the Business Day on which the Fault was notified.
Router will come preconfigured for your service. If you choose a package with premium router then you can choose the specific router during the ordering process.
| Service Type | Full Fibre Broadband |
|---|---|
| Line Type | CityFibre FTTP 550/550 |
| Care Level | Standard Care Level |
| Fault Fix Times | CityFibre will clear faults no later than 11.59 on the Business Day after the Business Day on which the Fault was notified. |
| Download Speed | |
| Maximum | 550 Mbit/s |
| Typical | 400-500 Mbit/s |
| Peak Time | 525 Mbit/s |
| Minimum Guaranteed | 250 Mbit/s |
| Upload Speed | |
| Maximum | 550 Mbit/s |
| Typical | 468-534 Mbit/s |
| Routers Supplied With 24 Month Contracts | |
| TP-Link Router | |
|
|
| Model | TP-Link EB200v Pro |
| Upgrade Charge | Included |
| WiFi | BE3600 WiFi7 |
| Wan | 2.5Gbps |
| Lan | 1x2.5Gbps + 2x1Gbps |
| Business Router | |
 |
|
| Model | Asus Expert Wifi EBR63 |
| Upgrade Charge | £25.00 inc. vat |
| WiFi | AX3000 WiFi6 |
| Wan | 1x1Gbps |
| Lan | 4x1Gbps |
| Service Type | Full Fibre Broadband |
|---|---|
| Line Type | CityFibre FTTP 1000/1000 |
| Care Level | Standard Care Level |
| Fault Fix Times | CityFibre will clear faults no later than 11.59 on the Business Day after the Business Day on which the Fault was notified. |
| Download Speed | |
| Maximum | 1000 Mbit/s |
| Typical | 750-900 Mbit/s |
| Peak Time | 950 Mbit/s |
| Minimum Guaranteed | 500 Mbit/s |
| Upload Speed | |
| Maximum | 1000 Mbit/s |
| Typical | 850-970 Mbit/s |
| Routers Supplied With 24 Month Contracts | |
| TP-Link Router | |
|
|
| Model | TP-Link EB200v Pro |
| Upgrade Charge | Included |
| WiFi | BE3600 WiFi7 |
| Wan | 2.5Gbps |
| Lan | 1x2.5Gbps + 2x1Gbps |
| Premium Router | |
|
|
| Model | Asus RT-BE58U |
| Upgrade Charge | £30.00 inc. vat |
| WiFi | BE3600 WiFi7 |
| Wan | 2.5Gbps |
| Lan | 4x1Gbps |
| The regular premium router for this package is out of stock. You may choose a suitable alternative such as the Asus RT-BE58U |
|
All quoted speeds are to the router. WiFi speeds to individual devices will vary considerably. Peak time download speed is what 80% of our business customers achieve at peak times 12-2pm. Upload speeds are not guaranteed.
Routers subject to availability. Default premium routers can be swapped for any suitable in stock Asus router during the ordering process - upgrade charge will depend on model swapped to and speed of service.
CityFibre Full Fibre packages are available in the following locations.
Aberdeen, Aylesford, Barnsley, Bath, Bentley Heath, Bishop's Stortford, Blackpool, Bognor Regis, Bolton, Bourne, Bournemouth, Bracknell, Bradford, Brixworth, Bury St Edmunds, Cambridge, Chatteris, Chelmsford, Chester, Chichester, Chippenham, Christchurch, Cirencester, Clacton On Sea, Coventry, Crawley, Derby, Dewsbury, Doncaster, Dundee, Eastbourne, Edinburgh, Erdington, Evesham, Felixstowe, Gateshead, Glasgow, Gloucester, Great Glen, Great Wakering, Great Yarmouth, Halifax, Harpenden, Harrogate, Hartlepool, Hastings, Havant, High Wycombe, Hinckley, Horsham, Huddersfield, Hull, Icklingham, Inverness, Ipswich, Kettering, Leeds, Leicester, Lincoln, Loughborough, Lowestoft, Luton, Maidenhead, March, Melksham, Middlesbrough, Midsomer Norton, Milton Keynes, Newark On Trent, Newcastle Upon Tyne, New Edlington, Northampton, North Tyneside, Norwich, Nottingham, Peterborough, Plymouth, Poole, Portsmouth, Potters Bar, Preston, Queniborough, Reading, Redditch, Renfrew, Renfrewshire, Rochdale, Rochford, Rossington, Rotherham, Rothwell, Rugby, Sheffield, Sittingbourne, Slough, Solihull, Southend-on-sea, St. Albans, Stamford, St Helens, Stirling, Stockton-on-tees, Stratford-upon-avon, Streetly, Sudbury, Sunderland, Sutton Coldfield, Swindon, Wakefield, Warminster, Watford, Wellingborough, Welwyn Garden City, Westbury, Weston-super-mare, Whittlesey, Wigston, Willingham, Wisbech, Wokingham, Wolverhampton, Woodbridge, Worcester, Worthing, Yaxley, YorkIDNet operate one of the most advanced digital networks in the UK. Discover more.
We’ve been an Ofcom registered communications provider since 1996, so over the last 29 years we’re learnt a thing or two about transferring data around the world at the speed of light and what matters most to organisations.
We’ve embedded the following into our business packages:
Reliability
Consistent speed, low latency
plus maximum resilience
Technical Support
UK-based expert
24/7 support
Cyber Security
Robust military
grade network
Scalability
Services to match
your growth ambitions
Business continuity
Eliminate downtime with our
re-connectivity technology
Quality
Industry leading
performance & SLAs
Our business has been formally recognised for trading responsibly. We were the first UK telecoms company in the UK to be awarded B Corp status and we are independently rated by Think Broadband as one of the fastest, most resilient, and best supported ISPs on the market.
All prices shown include VAT @ 20%.
