Keeping our network under-subscribed ensures that in times such as these, we can continue to provide you with the fast, reliable service you are accustomed to.
Orders are still being accepted and processed. For all orders Standard minimum lead times still apply but may be slightly delayed depending on engineer availability where applicable.
Absolutely! Upgrades, Migrations, New provisions, Imports from LLU - all orders are being accepted and processed.
If you have received a committed appointment date this should go ahead as planned. Appointments are being allotted on a first come, first serve basis as usual and are subject available engineer resources during this time.
Openreach engineers are employing a safe practice process following the Covid-19 guidelines.
The attending engineer will work up to the socket and within the allotted 1 hour slot time only.
If an installation can be carried out remotely without the need to visit the premises, they may elect to do so - e.g. if you have an existing unused socket which can be utilised and activated remotely. In this instance, you may receive a phone call from the engineer to check the line has dial tone.
You may receive a call before the engineer attends to check if anyone on site has or has recently had symptoms.
To help ensure the appointment goes ahead smoothly you can prepare for the engineer arrival by:
An Openreach short video explaining what to expect can be seen here: https://www.openreach.com/coronavirus-engineers-working-safely-to-keep-you-connectedTweet this
We will of course keep our customers updated with any changes to processes via our page here: idnet.com/covid-19.php
As ever, we remain available at email@example.com and 0800 331 7000 should you need us.
We will continue to post updates and content on our website and social media channels and will be available as standard if you want to get in touch:
Sales, Provisions, General queries – 0800hrs-1700hrs working week days at firstname.lastname@example.org and 0800 331 7000
Technical Support – 24/7, 365 on 0800 331 7000 or email during business hours email@example.com
It’s important at this time, that the IDNet family stays strong and positive which we can do more effectively if we stay connected.
Following a lovely smooth transfer from my previous
provider IDNet have provided a flawless service. The
connection is both fast and reliable which no drop off
in speed at any time. Add to this the reasonable
pricing for a very happy customer.
Great company with great people working there. Both
pre-order, accounting and technical support are all
excellent and after my previous experiences with the
more 'mainstream' ISP's I won't be going back. This
is how a company should be run.
Best ISP I've ever used. I wouldn't use anything else
for either business or personal use!