Keeping our network under-subscribed ensures that in times such as these, we can continue to provide you with the fast, reliable service you are accustomed to.
Orders are still being accepted and processed. For all orders Standard minimum lead times still apply but may be slightly delayed depending on engineer availability where applicable.
Openreach engineers are employing a safe practice process following the Covid-19 guidelines.
On the day of your installation Openreach will ask you the following questions:-
An Openreach short video explaining what to expect can be seen here: https://www.openreach.com/coronavirus-engineers-working-safely-to-keep-you-connectedTweet this
We will of course keep our customers updated with any changes to processes via our page here: idnet.com/covid-19.php
As ever, we remain available at firstname.lastname@example.org and 0800 331 7000 should you need us.
We will continue to post updates and content on our website and social media channels and will be available as standard if you want to get in touch:
Sales, Provisions, General queries – 0800hrs-1700hrs working week days at email@example.com and 0800 331 7000
Technical Support – 24/7, 365 on 0800 331 7000 or email during business hours firstname.lastname@example.org
It’s important at this time, that the IDNet family stays strong and positive which we can do more effectively if we stay connected.
Following a lovely smooth transfer from my previous
provider IDNet have provided a flawless service. The
connection is both fast and reliable which no drop off
in speed at any time. Add to this the reasonable
pricing for a very happy customer.
Great company with great people working there. Both
pre-order, accounting and technical support are all
excellent and after my previous experiences with the
more 'mainstream' ISP's I won't be going back. This
is how a company should be run.
Best ISP I've ever used. I wouldn't use anything else
for either business or personal use!