COVID-19 - Cease & Reconnect Offer
Terminating service due to Covid-19? We're here to help!
We appreciate the impact Covid-19 is having on many of you, especially small business owners. Some of you have been in touch to advise you have no choice but to close your offices/shops and need to terminate Broadband and Telephone services until the situation passes.
To help make the situation more bearable, we have decided to absorb the standard activation fees for returning customers who terminated due to Covid-19, helping you get back on-line and up to speed as painlessly as possible.
If you find you need to terminate a service during this time, please email firstname.lastname@example.org so we can help you with the arrangements. And remember, we will be here for you when you are ready to re open.
As ever, we remain available at email@example.com and 0800 331 7000 should you need us.
We will continue to post updates and content on our website and social media channels and will be available as standard if you want to get in touch:
Sales, Provisions, General queries – 0800hrs-1700hrs working week days at firstname.lastname@example.org and 0800 331 7000
Technical Support – 24/7, 365 on 0800 331 7000 or email during business hours email@example.com
It’s important at this time, that the IDNet family stays strong and positive which we can do more effectively if we stay connected.