Help & Support

For technical support with your IDNet service please email or phone us
Telephone (24/7/365): 0800 331 7000
Email (Mon-Thu 8am-5.30pm, Fri 8am-5pm): support@support.idnet.com

Please see our network status page for details of any ongoing outages or engineering work

Christmas Holidays 2025

Our office will be closed from 12pm on 23rd December - 1st January inclusive.
During this time assistance is available as follows:

Technical Support: Available 24/7 throughout the Christmas period via 0800 331 7000 only.

Orders: Any orders submitted during this period will be processed from Friday 2nd January 2026.

Billing & General Enquiries: Please email support@support.idnet.com for assistance. Email responses will be provided on working days between 8am - 4.30pm.

Your Connection

Wifi Router Tips

Check out our tips on getting the most from your WiFi router.

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Speed test

Use one of the following speed testers to check how fast your connection is.

ThinkBroadband Speedtest Ookla Speedtest

Global Latency Check

See how responsive your connection is to locations around the globe.

Run Latency Test

3rd Party Tools

View a selection of tools, documents and services that can help diagnose and improve your connection.

View Tools