IDNet: Ultrafast broadband

	download	upload	care level	streams	monthly cost ex. vat
City Fibre Launch Offer* FTTH	Upto 550Mbit/s	Upto 550Mbit/s	Standard	Upto 20 Ultra HD	£33.33	Check availability & order
City Fibre Gigabit Launch Offer* FTTH	Upto 1000Mbit/s	Upto 1000Mbit/s	Standard	Upto 36 Ultra HD	£40.00	Check availability & order
UltraFast Basic FTTP & FTTH	Upto 220Mbit/s*	Upto 220Mbit*	Standard	Upto 8 Ultra HD	£35.00	Check availability & order
UltraFast Standard FTTP & FTTH	Upto 550Mbit/s	Upto 550Mbit/s*	Standard	Upto 20 Ultra HD	£45.00	Check availability & order
UltraFast Extra FTTP & FTTH	Upto 1000Mbit/s	Upto 1000Mbit/s*	Standard	Upto 36 Ultra HD	£55.00	Check availability & order

All packages include Unlimited Downloads & Uploads, Static iPv4 Address & Static IPv6 block native/48) & excellent support from our UK based team.
Standard packages come with a 12 month contract length. Offer packages come with a 24 month contract length and include reduced price hardware and connection fees. £50.00 standard connection charge (except where an offer applies)
(*speeds may vary according to available services at your location, please check availability to get a customised quote. 'City Fibre Launch Offer' & 'City Fibre Gigabit Launch Offer' only available to properties recently made available via the CityFibre National network. )

FTTP - Fibre to the Premises

Full Fibre Connection - No Phone Line Required.
Super Low Latency
Most Widely Available UltraFast Service

FTTH - Fibre to the Home

Full Fibre Connection - No Phone Line Required.
Super Low Latency
Cheapest & Fastest UltraFast Service

	download	upload	care level	streams	monthly cost ex. vat
UltraFast Basic GFast	Upto 160Mbit/s	Upto 30Mbit/s	standard	Upto 6 Ultra HD	£39.50	Check availability & order
UltraFast Standard GFast	Upto 330Mbit/s	Upto 50Mbit/s	Standard	Upto 12 Ultra HD	£54.50	Check availability & order

All packages include Unlimited Downloads & Uploads, Static iPv4 Address & Static IPv6 block native/48) & excellent support from our UK based team.
All UltraFast services are subject to a 12 month contract.

GFast - Fibre to the cabinet

Line Rental Included. 7 Line Features
(caller display. call waiting, call barring,
choose to refuse, anonymous call reject
and number withhold).

Calls from 1 p per minute and optional inclusive call packages are available
from £6.00 per month.

Standard Care

Standard Care operates during BT
Normal Working Hours. BT will clear the
fault within 40 clock hours of receipt of
the fault report, excluding any allowable
parked time.

More Details

It's all in the details

General

You will need an appropriate router to use this service, IDNet can supply a router which includes initial configuration for your circuit.

Any applicable connection charges must be paid prior to the order progressing. Any hardware purchased must be paid for prior to dispatch.

All new orders and changes to existing services must be placed via our website or in writing (e-mail or post).

Cancellations must be placed in writing (e-mail or post) and are subject to a 30 day notice period.

All orders are subject to our general terms and conditions & acceptable use policy.

GFAST

Broadband speeds are affected by your proximity to your local telephone street cabinet, quality of your phone line and any internal wiring. Estimated synchronisation speeds for your line are based on a clean line (i.e. in good condition), the DSL router being connected directly to the Openreach master socket and computer being connected via ethernet cable (any speed related issue will require this setup in order to do diagnostics).

Most FTTC Migrations are free of charge. For new connections and transfers from full LLU (Sky / Talk Talk) or Cable (Virgin Media) there is a combined activation charge of £50.00. See our price list for full details. FTTC connections are subject to a 1 month contract.

FTTC services are contended so throughput speed may be below synchronisation speed at peak times, if you require an un-contended service please speak to us about out EtherPro Leased Lines.

FTTP

FTTP connections are subject to a 1 year contract unless specified otherwise. If you cancel the service (including moving house) then you will be liable for the remaining months of the 12 month contract.
Early termination charges will also apply if you change to a package with a lower download or upload speed and a new 12 month contract will apply.
If you enable/disable traffic priority or increase the service speed then a new 12 month contract period will apply from the date of the change.

Connection via the Openreach network with minimum lead time of 14 days, actual lead time varies subject to survey.

FTTP connections for both new circuits and migrations will be subject to a £50.00 activation charge. (except where special offers apply)

To achieve maximum possible throughput speeds (900-950Mbit/s after TCP/IP overheads) on gigabit packages you will require a high specification router and suitable client hardware (most phones, tablets and older computers will only manage around 500-700Mbps throughput). See ISP Review 'Why Buying Gigabit Broadband Doesn’t Always Deliver 1Gbps') for some more information on Gigabit performance issues.

FTTP services are contended so throughput speed may be below synchronisation speed at peak times, if you require an un-contended service please speak to us about our EtherPro Leased Lines.

FTTH

FTTH connections are available with a choice of 12 or 24 month contract lengths. If you cancel the service (including moving house) then you will be liable for an early termination charge of £20.00 for each month remaining of the contracted period.

Connection via the CityFibre network with typical lead time of 14 days (expedited 5 working day installation may be possible in some cases subject to cancellation rights waiver, in some cases installation may take longer if additional work or survey is required).

FTTH connections will be subject to a £50.00 activation charge. (except where special offers apply)

To achieve maximum possible throughput speeds (900-950Mbit/s after TCP/IP overheads) on gigabit packages you will require a high specification router and suitable client hardware (most phones, tablets and older computers will only manage around 500-700Mbps throughput). See ISP Review 'Why Buying Gigabit Broadband Doesn’t Always Deliver 1Gbps') for some more information on Gigabit performance issues.

FTTH services are contended so throughput speed may be below synchronisation speed at peak times, if you require an un-contended service please speak to us about our EtherPro Leased Lines.

Hassle-free ultra fast broadband