{"id":155,"date":"2018-03-14T09:13:12","date_gmt":"2018-03-14T09:13:12","guid":{"rendered":"https:\/\/everythingconnected.idnet.net\/?p=155"},"modified":"2021-03-10T18:25:18","modified_gmt":"2021-03-10T18:25:18","slug":"intelligent-inbound-call-services-iics","status":"publish","type":"post","link":"https:\/\/www.idnet.com\/blog\/2018\/03\/14\/intelligent-inbound-call-services-iics\/","title":{"rendered":"Intelligent Inbound Call Services (IICS)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Smooth, fast and reliable communications are the lifeblood of any business. In particular, all inbound calls should be handled quickly and effectively. As businesses grow they may need to:<\/h2>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/everythingconnected.idnet.net\/wp-content\/uploads\/2019\/03\/iics-1024x746.png\" alt=\"\" class=\"wp-image-158\" width=\"512\" height=\"373\" srcset=\"https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2019\/03\/iics-1024x746.png 1024w, https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2019\/03\/iics-300x218.png 300w, https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2019\/03\/iics-768x559.png 768w, https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2019\/03\/iics-750x546.png 750w, https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2019\/03\/iics.png 1280w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Handle the peaks and troughs of inbound calls more effectively<\/li><li>Meet financial and regulatory targets through better call handling<\/li><li>Eliminate poor handling of inbound calls which is costing them revenue or reputation<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your company is looking for a solution that includes cost-effective, flexible and scalable call handling and routing; an effective queueing system for high volumes of calls; recording and transcription features; and statistical and reporting tools our new IICS system fits the bill.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Smarter call handling with IDNet IICS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">IICS complements and extends IDNet\u2019s existing telecoms portfolio by making high-value features from the cloud available on a simple&nbsp;<strong>Pay As You Go<\/strong>&nbsp;basis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From a standard single phone line, it\u2019s now possible to give you complete control over your inbound calls. We provide a range of highly advanced inbound call management features, designed to boost efficiency, cost-effectiveness and productivity \u2013 all leading to a great customer experience!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s a unique solution, packed with a wide array of impressive features and is suitable for business customers of all shapes and sizes. Whether you are running a business from home or scaling up to meet increased demand, these features will help you appear even more professional.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sophisticated interactive voice response features:<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Speech recognition and routing<\/li><li>Call queuing with intelligent announcements<\/li><li>Music on hold and callback options<\/li><li>Call recording and online storage<\/li><li>Digit capture and text-to-speech capability<\/li><li>Comprehensive reporting<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To discuss your inbound call service requirements, please contact Steve Waters on 0800 331 7000 or email&nbsp;<a href=\"mailto:steve.waters@idnet.com\">steve.waters@idnet.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Smooth, fast and reliable communications are the lifeblood of any business. In particular, all inbound calls should be handled quickly and effectively. As businesses grow they may need to:<\/p>\n","protected":false},"author":3,"featured_media":157,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intelligent Inbound Call Services (IICS) - IDNet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.idnet.com\/blog\/2018\/03\/14\/intelligent-inbound-call-services-iics\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligent Inbound Call Services (IICS) - IDNet\" \/>\n<meta property=\"og:description\" content=\"Smooth, fast and reliable communications are the lifeblood of any business. 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