{"id":1358,"date":"2025-11-26T14:24:12","date_gmt":"2025-11-26T14:24:12","guid":{"rendered":"https:\/\/everythingconnected.idnet.net\/?p=1358"},"modified":"2025-11-26T14:57:48","modified_gmt":"2025-11-26T14:57:48","slug":"customer-profile-hedley-wright-wine-merchants","status":"publish","type":"post","link":"https:\/\/www.idnet.com\/blog\/2025\/11\/26\/customer-profile-hedley-wright-wine-merchants\/","title":{"rendered":"Customer Profile &#8211; Hedley Wright Wine Merchants"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Discover how this independent wine merchant is using IDNet connectivity to accelerate retail, mail order and business efficiency. And claim your 10%\u00a0 IDNet discount when you pre-order a case of wine for Christmas!\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Tell us a little about your company:<\/strong><br><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hedley Wright Wine Merchants has been a trusted name within the wine industry for quite some time. There are currently 3 of us running the business, Paul, Jamie, and Dom. Between the 3 of us, we\u2019ve a combined experience of nearly 100 years in the wine trade! We are fiercely independent, and taste through some 5000+ wines every year in our quest to find our customers the very best products at the very best prices\u2026 How do we make our choices? Our entire ethos is, \u2018if we don\u2019t want a second glass, then neither will you.\u2019<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"672\" src=\"https:\/\/everythingconnected.idnet.net\/wp-content\/uploads\/2025\/11\/HeadlyWriteInside3-1024x672.jpg\" alt=\"\" class=\"wp-image-1362\" srcset=\"https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2025\/11\/HeadlyWriteInside3-1024x672.jpg 1024w, https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2025\/11\/HeadlyWriteInside3-300x197.jpg 300w, https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2025\/11\/HeadlyWriteInside3-768x504.jpg 768w, https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2025\/11\/HeadlyWriteInside3-1536x1009.jpg 1536w, https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2025\/11\/HeadlyWriteInside3-2048x1345.jpg 2048w, https:\/\/www.idnet.com\/blog\/wp-content\/uploads\/2025\/11\/HeadlyWriteInside3-750x493.jpg 750w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><br><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the main ways you use your internet connection?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use our internet connection here at the shop to help us run our online store, a part of the business that has seen growth of over 60% since we started using IDNet for our connection, which has contributed hugely to the level of productivity of web development. We also use our internet connection when making transactions in the shop, and the connection we have has meant that each card tap is taking no longer than a blink of an eye to go through.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How else do you benefit from a fast \/ stable \/ secure internet connection?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One of the largest benefits is how efficiently we are able to work on the website, which this year has seen the largest increase in organic growth since its inception. Our phoneline is also digital VoIP and since being so, the line has been the clearest we\u2019ve experienced, and the pre-message our callers get before they reach us has slowed down the rate at which we receive spam calls immensely.<strong><br><br><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How long have you been an IDNet Customer and why did you chose them?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We have been a customer with IDNet for 6 months or so, and we chose them because they have such a wonderful reputation amongst friends and other business owners for not only being remarkably reliable in their product, but also within their customer service \u2013 however, we\u2019ve not had a reason to use the customer services yet!<strong><br><br><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What do you like best about IDNet?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As a service provider, we really value their genuine want for connection and wanting to work alongside their customers in order to make sure that they\u2019re constantly at the top of their game, but that also, they do stuff like this, which is a great help for smaller businesses such as ours to create a broader outreach.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Have you had any bad experiences with ISPs in the past?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We have, unfortunately. 2 of our previous ISPs not only provided a product that was constantly on the blink, but also had terrible customer service \u2013 when you could get through to them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How important is working and trading ethically to your business?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re in the wine trade. It really is a big thing for us here. In an industry where the supply chain is huge from the point of the customer taking it home, all the way back to the guys that work on the vines, it\u2019s very important that we make sure that we work alongside producers that work ethically.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Would you recommend IDNet?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We continue to do so.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Any special offers to IDNet customers?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes! <a href=\"https:\/\/hedleywright.co.uk\/collections\/idnet-exclusive-xmas-wine-boxes-6-bottle-cases\"><strong>Our Christmas day box of 6 wines<\/strong><\/a> \u2013 a festive box that covers all of the classics from your morning\u2019s Buck\u2019s Fizz through to the Christmas pud and cheese, and all the bits in between!<br>IDNet customers can secure one of three specially curated <a href=\"https:\/\/hedleywright.co.uk\/collections\/idnet-exclusive-xmas-wine-boxes-6-bottle-cases\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Christmas Day wine boxes<\/strong><\/a>. Each box includes a generous IDNet discount and provides everything you might need for the big day.<br><br>Cheers! <br><br><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover how this independent wine merchant is using IDNet connectivity to accelerate retail, mail order and business efficiency. And claim your 10%\u00a0 IDNet discount when you pre-order a case of wine for Christmas!\u00a0 Tell us a little about your company: Hedley Wright Wine Merchants has been a trusted name within the wine industry for quite some time. There are currently 3 of us running the business, Paul, Jamie, and Dom. Between the 3 of us, we\u2019ve a combined experience of nearly 100 years in the wine trade! We are fiercely independent, and taste through some 5000+ wines every year in our quest to find our customers the very best products at the very best prices\u2026 How do we make our choices? Our entire ethos is, \u2018if we don\u2019t want a second glass, then neither will you.\u2019 What are the main ways you use your internet connection? We use our internet connection here at the shop to help us run our online store, a part of the business that has seen growth of over 60% since we started using IDNet for our connection, which has contributed hugely to the level of productivity of web development. We also use our internet connection [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1360,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[29],"tags":[],"class_list":["post-1358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Profile - Hedley Wright Wine Merchants - IDNet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.idnet.com\/blog\/2025\/11\/26\/customer-profile-hedley-wright-wine-merchants\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Profile - Hedley Wright Wine Merchants - IDNet\" \/>\n<meta property=\"og:description\" content=\"Discover how this independent wine merchant is using IDNet connectivity to accelerate retail, mail order and business efficiency. 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